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1370
February 23rd, 2015 08:00
2 Data Domain 630's possible hardware issue.
I have 2 DD630's and both stopped working after a reboot. They will power on but after they start to initialize the array they will quickly power off. When this occurs the light on the back turns from blue to amber and flashes, as well a small LED on the motherboard is flashing. I think i have narrowed it down to the riser board but not 100% sure. If it is the Riser, where can i get the parts?
Thanks in advance.
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mgarner101
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February 23rd, 2015 15:00
Determined to be a bug (go figure). They are replacing both chassis's .
ble1
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February 23rd, 2015 08:00
Did you follow reboot sequence during reboot via serial cable to see if any meaningful message comes there or to see where it breaks exactly? Any spare parts would need to go via support channels.
mgarner101
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February 23rd, 2015 08:00
Just opened a case. I will reply back when i have an answer. Thanks!
mgarner101
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February 23rd, 2015 08:00
Nope, but i will give that a shot now.
mgarner101
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February 23rd, 2015 08:00
Tried the serial method with no luck. It will not stay powered on long enough to see anything.
ble1
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February 23rd, 2015 08:00
It is a bit strange, but if this happened after reboot I wonder if BIOS is not causing it. At this point, I suspect you need to raise the call with support.
ble1
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February 23rd, 2015 17:00
Wow... you are really unlucky
Sandeep_Kumar_S
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February 26th, 2015 00:00
did you have the boot logs from IPMI, how did you come to a conclusion that its Riser Card, I suggest to raise a ticket with support team to verify the issue.