Cleaning DD4500 schedule - default not working?

Question

Hi,

i am implementing several DD4500 Systems at a customer location the last days. My customer saw a strange beahvior in the cleaning schedule. Default is at tuesday 6 AM but it was running at 3 PM. I checked time and date Settings running correct, and did not find any Problems regarding time servers or system time.

System is running firmware 5.4.0.8

Did anyone else see such a behavior with a DD and this firmware?

I will open a call in the meantime and will keep you informed

Regards,

Patric

PatrickBetts · Accepted Answer

Patric,

If you are on a 4500 with 5.4.0.8 and the Timezone was changed after install, you will need to reboot it for the change to take effect. It will show you the changed timezone when you run "config show timezone" but look at the uptime. If it hasn't been rebooted that change is not actually set yet.

ble1 · Answer

I haven't seen it (not running 5.4), but did customer see cleaning was still running or that it kicked off at that time?  Also, do you know what TZ is set on the box?

PatricJ · Answer

It is set to Europe/Berlin as it should be.

ble1 · Answer

Check filesys clean show config to see current setting and and filesys clean status to see when it ended up last time.  If configuration was not changed, you can check logs and see what happened at the time when this was supposed to work.  As test, to reproduce it, you can set schedule to be today at the time when you can monitor it and see if it gets executed and what do CLI and GUI report.

PatricJ · Answer

Hi, i will give it a try. I also asked the customer to check which backup Jobs were running at this time to get an overview how much the System was used at the cleaning schedule time.

ble1 · Answer

Patric, if this is your customer, you most likely have their autosupport bundles so you could check from those.

PatricJ · Answer

Rebooting again was the solution. Changing time and date Settings do not restart the ntp Service. Thanks for your help

PatrickBetts · Answer

dynamox wrote:

have to reboot to change time zone ?

Dynamox,

From the 5.4 Initial Config Guide which can be found here (Page 21)

https://my.datadomain.com/custom-view/doc/appliance/5.4.x/DDOS_5.4_Initial_Config_Guide.pdf

dynamox · Answer

ouch

dynamox · Answer

have to reboot to change time zone ?

PatrickBetts · Answer

Patric, Glad to hear it's working now!  Thank you for the update.

Data Domain

Cleaning DD4500 schedule - default not working?

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