Datadomain Daily Alert notifications

reserver or resolve?  Can you post screenshot of whole error message?

Not fixed.

"not fixed" is not helpful.

As requested, can you please post more detail about your issue if you want useful responses from your community peers here.

Regards, Jonathan

I thought the attachment of the error was included.  I'm sorry.  Here is the error;  remove an user that is no longer employed.

Isn't correct address autosupport-alert@autosupport.datadomain.com and not autosupport@autosupport.datadomain.com ?

Thanks, corrected that issue.  Now it has been 30 minutes and have this;

What should I do?

Can you try it from command line please:

sysadmin@DD01# autosupport show alert-summary

Alert summary is sent to:

    sysadmin@lab.customer

    autosupport@autosupport.datadomain.com

    bogus.email@lab.customer

autosupport del alert-summary emails bogus.email@lab.customer

Obviously, substitute the email for the one you would like to remove.

Regards,

Jonathan

Hi donnaslusher,

My name is Patrick Betts and I'm with DataDomain Support.  Could you possibly email me directly at lawrence.betts@emc.com ( I go by my middle name).  I'd like to look into this a little deeper to see if you may need a service request opened to fix this issue.  Thanks in advance.

Best Regards,

Patrick Betts

Data Domain – NET/REPL

After I make the change, I keep getting the error;

Donna,

It was a pleasure assisting you with this issue.  We found that somehow, the autosupport@autosupport.datadomain.com address had been added back into the email lists sometime in the past.  Since that address is reserved by the system, you were unable to remove it via the GUI.  We ended up fixing it by utilizing the CLI and running this command:

autosupport reset { alert-summary | asup-detailed | support-notify }

                                       Reset asup-detailed email list or alert-summary email list or support-notify setting

This command would have also reset the schedules, but yours didn't need to be changed:

autosupport reset all                Reset (to default) all parameters

After doing so you were able to successfully configure your email lists.

Best Regards,

Patrick Betts

Data Domain – NET/REPL

Lawrence.betts@emc.com

Hrvoje,

The correct address is autosupport@autosupport.datadomain.com.  Our servers catalog them based on alert summaries, dailies, etc.

Best Regards,

Patrick Betts

Data Domain – NET/REPL

Lawrence.betts@emc.com

Oh... then I have to update it :-D

Glad you're sorted Donna

Hrvoje, scheduled stuff gets sent to autosupport@autosupport.datadomain.com

Check with this; autosupport show all

Events (faults/alerts) get sent (when an alert happens, not scheduled) to;

autosupport-alert@autosupport.datadomain.com

Check with this; alert notify-list show

Both of the above email addresses are populated on the DDR by default - straight out of the box, hence the 'reserved'.

In case you're interested;

Hidden between DDOS 5.3 and before 5.6 is an option to send connect homes to EMC via ESRS or direct via ConnectEMC (using your mail server for ConnectEMC).

In 5.6 the option is not hidden and has a couple of enhancements, the few simple steps are more clearly stated in the documentation for 5.6.

This functionality allows you to email or HTTPS to your ESRS gateway and for it to be sent home to EMC direct by HTTPS securely.

Sending home to EMC in this way populates more backend EMC systems more clearly for easier reporting/tracking and is likely to be the connect home model we will adopt going forward with Data Domain.

If you have ESRS at your site, you may want to set it up, I know you like to play.

Note: you may need to open the HTTPS firewall port between the DD and the gateway.

You can still receive internal emails using the existing email method, they can both co-exist together.

Regards, Jonathan

Hi,

I was originally referring to ad-hoc alerts (got confused a bit by screenshot and I read daily alert, but ignored summary part - not a GUI used hehe).  Thnx!

Thanks that fixed the issue.