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October 14th, 2013 07:00
Anomalies with v. 5.8.5
We have recently upgraded from v. 5.8.0 to 5.8.5 - and have noticed a couple things that are strange. I was wondering if anyone else has experienced these. Both occur on NetBackup master servers.
1) We have had several instances where the end time of a backup job is earlier than the start time. This gets really weird when the difference is off by just one second, and this causes a couple summary reports to fail since the report will have a field where the amount backed up is divided by the duration + 1, which with this -1 value, causes a zero divide error, and makes the entire summary empty. We would encounter this with TSM before the upgrade - thankfully this hasn't happened since the upgrade for those servers, now we're getting it for NBU
2) Since the upgrade, many reports are now missing clients - reason? Several of the client names are now coming into DPA with upper case letters (the way they were set up on the master server). It seems that DPA may have been making them all lower case when collecting the data before the upgrade, but doesn't anymore. I did a check against our data and found that we had almost 700 clients where this was happening, all with the first date around the date of the upgrade.
Again, this has been happening from our perspective with NBU servers.
christopher_ime
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2K Posts
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October 14th, 2013 22:00
Please consider moving this question as-is (no need to recreate) to the proper forum for maximum visibility. Questions written to the users' own "Discussions" space don't get the same amount of attention and can go unanswered for a long time.
You can do so by selecting "Move" under ACTIONS along the upper-right. Then search for and select: "Data Protection Advisor Support Forum".
Ken_Sheldon
3 Posts
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October 18th, 2013 07:00
I've already logged calls for both the negative duration and the client case issues (negative duration - SR 58063410, client cases 58276722). I was looking to see if anyone else was experiencing the same problems.
eagarg1
66 Posts
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October 18th, 2013 07:00
Hi Ken,
Sorry to hear about the issues you're having since upgrading. The best way to get this resolved will be to log a formal support ticket as support will be able to determine if this is a known issue with a patch available, and if not they can escalate this issue to DPA engineering to investigate.
Regards,
Gareth