Data Protection Central 502 error - Unable to connect to the server. Please verify the server is available.

I have the same issue.  DPC version 18.1

I am having this issue as well. Did you ever figure out the resolution?

Michael

Hi,

I have not yet resolved this issue. I am opening a support case to try to get this resolved. If anyone finds the solution before me, please post it back here.

Thank you,

Mike Severson

Enterprise Backup/Archive Administrator | Information Technology

BLUE CROSS BLUE SHEILD OF NORTH DAKOTA, FARGO

(701)277-2145

Mike.Severson@BCBSND.com

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I was able to resolve. The issue seemed to be hostname related, so I took a peak and noticed an IPv6 entry; checked out the IPv6 config and saw it was disabled. Enabled IPv6, rebooted and problem was resolved.

Michael

Hi,

Could you give steps to fix this? Where did you enable IPv6? Does it matter that we don’t use IPv6 internally, or is it simply for the loopback?

Thank you,

Mike

Confidentiality Notice: This communication and any attachments are for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, distribution or copying is prohibited. If you are not the intended recipient(s), please contact the sender by replying to this e-mail and destroy/delete all copies of this e-mail message.

look at this

GMO-DPC-01:/ # /usr/local/dpc/bin/dpc status

Version: 18.2.0-11

msm-ui-main: active

msm-monitor: active

msm-elg: failed

mongod: active

rabbitmq-server: active

nginx: active

dpc-sso: active

the service msm-elg said fail

chek if you have the same problem.

Hi.

i have tha same proble If anyone finds the solution please post it back here.

DPC Version 18.1

Guillermo Melo

Most of the time this error happens when there is incorrect DPC network settings. Here are the troubleshooting tips for finding and resolving those issues

1. DNS entries are missing

DPC is only configured with a static ip-address (not with DHCP). Make sure the ip-address and hostname can be resolved with the DNS server. Run 'nslookup' command on DPC to verify if DNS entries are available or not. For example, if DPC hostname is dpc.dell.com with ip as 10.10.10.10, then run below commands to check with DNS server (assume it's a 10.10.10.5) entries are available or not. If not available, add the DNS entries in DNS server.

nslookup dpc.dell.com 10.10.10.5

As per our example, it resolves to ip-address as 10.10.10.10

nslookup 10.10.10.10 10.10.10.5

As per our example, it resolves to hostname as dpc.dell.com

2. DNS server(s) details are missing

check if DNS server(s) details are available or not, by running below commands

cat /etc/resolv.conf 

If search and nameserver entries are missing, then run below command to add those entries

yast2

Navigate to Systems -> Network Settings -> Hostname/DNS

add DNS Name servers and Domain search value

3. hostname -f

If the the 'hostname -f' command doesn't resolve to fully qualified hostname, then its a network settings issue.

Run yast2 command (as described above) to make sure you have right network settings like ip-address, hostname, default gateway and DNS entries. 

Once any of the settings are updated, reboot DPC to reflect those network settings changes to DPC services. 

I hope this is helpful

did you ever get a resolution to this?

Hi!

If you have this problem check as root user /usr/local/dpc/bin/dpc status

May be you have msm-elg: failed

So, its a problem with your UI admin password

Delete this virtual machine and cret fresh instal with password looks like this one R5***M#Hv

Replease start with 3 small letters. Its a very good mask for this stupid password i spend a lot of time before installed it.