Decrypting Files Copied from EMS Encrypted Thumb Drive

Question

Hello, I am attempting to decrypt files I copied from my Dell Encrypted Thumb Drive.  I encrypted the thumb drive with my Dell laptop and then I added image files to it.  That part went fine. My image printer service requires non-encrypted thumb drives, so I took the encrypted thumb drive to a non-encrypted computer, and copied those files from my encrypted thumb drive to the hard drive, and from there to a non-encrypted thumb drive. (My mistake was to not copy the files from the EMS explorer, but instead the Windows explorer, and thus I copied encrypted, rather than non-encrypted files, to the non-encrypted computer.) I repeated this process, deleting the previous files on the thumb drive by copying the subsequent files over them, before I realized my mistake.  In other words, the original encrypted files no longer exist on my encrypted thumb drive. I was wondering if there is a way to decrypt the files I copied to the computer?  I looked at the files on the thumb drive, and I noticed the VolumeInfo.xml file, which shows a shield date created several months ago.  Also, there is a ShieldID.  Can this VolumeInfo file be used to decrypt? Thanks for your help in this!

Dell-StephenO · Answer

Hi @llouis22!

We do have support level tools that we can attempt to recover those files for you but we would need you to open a ticket with our team using the information in my signature to assist. Support will need access to the files and we will need a recovery bundle for the computer\user\USB stick in order to get access to the keys and force a decryption on the files.

Dell Data Security

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