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dell ddpe decrypt fail
we have some win10 1803 installed ddpe with wrong version 8.9. some files are not able to access. we try to decrypt but failed. is there any way to decrypt those files?
1. try uninstall, files not able to access
2. try install good version 8.18, not able to access
3. try cmgau, online, offline recovery, not able to access
4. try copy the whole folder with db file to another pc, and install ddpe with same recovery id, not able to access.
Is there any other way I can try
Dell-GregoryD
1 Message
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Posted September 13th, 2018 08:00
Hello Suningsir,
I apologize you are experiencing these issues with the DSS software. In this case it would be best to contact DSS Support. This will allow us to dive in and find the cause of the issue. Below I have listed the Chat and Phone contacts for DSS.
DSS Phone: 14-877-459-7304 ext 4310039
Greg
Dell Security Solutions
Dell-StephenO
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163 Posts
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3067
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Posted September 13th, 2018 08:00
Hello Suningsir,
Sounds like you went through some of the initial troubleshooting we would have tried. Since this sounds like a complex recovery scenario it's probably best to raise a ticket with our support queue at 877 459 7304 ext. 4310039.
To expedite the ticket if you could have a recovery bundle for the machine and an example file that isn't reocerying that would be super.
Dell-StephenO
Technical Team Lead - Software International Product Support
#IWork4Dell