Broadcom Drivers Version mismatch in Catalog

Hello,

Can you let me know the server model that is having this issue for me to report up to the Systems Management team?

@DELL-Charles R I have found this happening on multiple models of server, including the PowerEdge T140 and the PowerEdge R450.

It appears that the LifeCycle Controller is showing the Broadcom NetXtreme-E family of controller firmware for regular Broadcom NetXtreme NICs which should have the 23.22.4 firmware as the latest from what I can tell. This is causing the LifeCycle Controller to fail retrieving and applying all firmware on the given devices.

I have some LifeCycle Controller Screenshots (I can't place them here due to them showing the Service Tags) that I'll be happy to send to you if you contact me, but we're performing quarterly updates on client servers and this is just one of multiple issues we're currently having in the Lifecycle Controller; additional issues are having LifeCycle Controller hangs after downloading the BIOS and iDRAC updates without ever getting to the Task screens, forcing us to SSH in, disable the LCC, and go to BIOS to reenable and turn off any pending actions. This has also happened on multiple servers of different models, and as I check with my team, I am finding I am not the only person having the issues, indicating a possible broader issue.

@DELL-Charles R​ This is not only with specific model. All models which has component Broadcom NetXtreme Gigabit LOMs having this particular issue. When we perform Drivers update, it shows latest available driver version as 23.31.0, but this version driver is not available in Dell drivers download portal, ideally it should list as 23.22.4.

@Nagaraj D S​ Exactly what we are seeing here as well. After looking to update manually, I found what I believe to be the issue. There are separate firmware updates for the Broadcom NetXtreme family of NICS, and the Broadcom NetXtreme-E family. The NetXtreme-E appears to have the 23.31.xx firmware, while the NetXtreme family lists as 23.22.4 when on Dell's website. My theory is that somehow the NetXtreme-E firmware is what is being mapped out to systems with NetXtreme NICs, and of course, the firmware is failing (thankfully, as this is built in to Dell's hardware inventory routines).

Hello,

Thank you. I will contact one of our Systems Management engineers.

Do either of you have the ability to contact Support directly and let them get a look with you?

If you would like to blur the private information, service tag, you can post the images on your forum thread.

@DELL-Charles R Please find attached sample screenshot. Highlighted available driver version is problematic one which we are explaining you. Yes, we also contacted Dell support directly and we request you to escalate this issue on high priority and make next catalog file corrected and released asap as this is global issue.  

Hi,

Thanks for the screenshot. You are right, Network_Firmware_9GMFK_WN64_23.31.0.exe is being demoted from the downloads and the catalog hasn't been update due to the demotion date is later than the catalog list update. It should be removed by the next catalog update. 

Ref: https://www.dell.com/support/kbdoc/en-my/000132986/dell-emc-catalog-links-for-poweredge-servers

We have been facing the same issue, when looking at the OPME
Monitor -> Jobs -> [view details]
where it is not clear when updating e.g. five files at the same time “which file” is not updating and “why the update is failing”.

This should clearly be stated in the logs, to avoid having to run multiple patch cycles in order to track  down “which (single) file” is making the update fail, and “why” the update is failing.

This file is causing the patching to fail:

-> Broadcom NetXtreme Gigabit LOMs on Dell 16th Generation Servers
Firmware
Yes
23.22.4
23.31.0

Logged errors:

Failed
All Selected Targets
Sep 30, 2025 10:29:25 AM
Sep 30, 2025 10:29:35 AM
00:00:10
Results:
Target System: All Selected Targets
Messages:
Running
Processing the DUP downloads.
This may take sometime
Downloading and verifying the update package(s)
Checking package content and validating
Package(s) download operation failed.
Completed

Failed
idrac-xxxx
Sep 30, 2025 10:29:35 AM
Sep 30, 2025 10:29:37 AM
00:00:01
Results:
Target System: idrac-xxxx
Messages:
Running
Verifying if the device Service Tag is valid.
The device Service Tag is valid.
Error while initiating the update task for the device
Task Failed. Completed With Errors.

There is no information provided,
- which file caused the whole patch cycle (with 5 files at the same time) to fail,
- and that a patch file is missing on the source server (error 404).

Our Firewall admin team was searching for some time and didn’t find the cause (which is wasted time)!

If I review the Catalog.gz (Catalog.xml), I see

  <SoftwareComponent dateTime="2025-07-28T20:35:55+05:30" dellVersion="23.31.0" hashMD5="bb396b091fd5751df106cd183cbf6545" packageID="9GMFK" packageType="LW64" path="FOLDER13278951M/2/Network_Firmware_9GMFK_WN64_23.31.0.EXE"                rebootRequired="true" releaseDate="July 28, 2025" releaseID="9GMFK" schemaVersion="2.4" size="18889600" vendorVersion="23.31.0">

When I download the file directly,  Error 404 - File or directory not found.
https://downloads.dell.com/FOLDER13278951M/2/Network_Firmware_9GMFK_WN64_23.31.0.EXE

When I try a different file, it works:
https://downloads.dell.com/FOLDER13278867M/2/Network_Firmware_HVN2R_WN64_23.31.18.10.EXE

When files are removed from the server, then the catalog file needs to be updated ASAP to avoid future confusion.

Best
Justin

@DELL-Joey C​ That's correct, catalog file need to update. Could you please escalate this issue with concerned department to get it done? Could you please confirm by when a new new catalog will be released with correct data, so that we all can proceed with smooth firmware updates?

Thank you for your reply.  Systems Management team is aware as Joey reported.

 It should be removed by the next catalog update. 

@DELL-Charles R​ @DELL-Joey C Any tentative date when new catalog file will be released with corrected information? Based on this we can plan our next action plans. 

Thanks for you response! 

Catalogs are updated every week on Monday.
So if they are able to get it resolved it should be available 10/6/25.

@DELL-Charles R​ May you ping me internally about this? Look for "Mikey". I'm one of only two internally and a TCSM.  Really have a need to communicate with you.  Thanks!

@DELL-Charles R​ @DELL-Joey C New catalog is released with this correction? Could you please confirm?

Hello,

Looks like they have removed 23.31.0 from the catalog.