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JG

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August 29th, 2023 16:28

Driver updates are for the wrong platform

Running the latest version of OMEnt. I have Windows 2019 servers that show out of compliance due to needing updated drivers (specifically Dell HBA355e Adapter and PowerEdge Chipset Driver).

However, they all fail to install. When I look at the linked web page, I see that these are all drivers for Windows 2022. And when I attempt to run the updates manually, it's clear they are for Windows 2022.

Is this a known issue where OMEnt incorrectly shows 2022 updates for 2019 platforms? Or is this a catalog issue?

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3.4K Posts

August 29th, 2023 20:45

Hello Justin,

 

Can you let us know what Server model are you working with that you see this issue and what OME version you are on?

Could you post a screen shot of an example?

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August 30th, 2023 02:52

@Dell -Charles R​ It's difficult to grab a pictures, as the information spans multiple pages. This is occurring on at least R340's and R550's running Windows Server 2019.

The R550, for example shows a driver update for the HBA355e Adapter. When I click the blue "i" icon for more information it directs me here. As you can see, the download is specifc to Server 2022 and not 2019, so the update is failing.

I tried manually installing it, which also fails as states it's specifically for 2022.

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3.4K Posts

30-08-2023 12:23 PM

Hello Justin,

 

Could you see if this installs?

Windows Server 2019 Driver 2.61.41.00 for HBA10-11 Controllers

https://dell.to/3OVDKWG

 

You may already be at this version. It says it was released 14 Nov 2022.

DELL-Charles R

Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell

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August 30th, 2023 17:18

@Dell -Charles R​ I'm sure that I can manually install the correct driver without issue. My hope is that I can get OMEnt to present the correct driver for 2019 and allow automated updates. We have other servers that this will impact, so I'd hoped to get a resolution.

Here's a screenshot of 4 Server 2019 systems that show driver updates available. All updates presented are for Server 2022, so installation fails:

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3.4K Posts

30-08-2023 18:09 PM

Hello Justin,

 

I believe you it's difficult cause it spans multiple pages.

Maybe, if you can, you could contact Support directly and an engineer can get a look with you.

 

We would like to see if it is an OME issue or catalog or inventory collector issue.

 

Try running the DSU on a R550 host and see which driver it recommends

DELL System Update, v.2.0.2.2

https://dell.to/44vXMNg

Installation instructions at the bottom of the page

DELL-Charles R

Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell

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