EEMI Code: CGEN1013

Hello, thanks for choosing Dell. 

https://dell.to/3U1bz9E

Could you try this and tell us what you found out? 

hi,

I tested WSMAN, ping and ICMP with dell troubleshooting tool.
ping and ICMP test successful.
WSMAN test information is as follows.
Is there anything else I should test?

Using TLS 1.0 for SSL/TLS handshake.
Error: A complete request could not be sent to the remote server.
Using TLS 1.1 for SSL/TLS handshake.
TLS 1.1 Handshake successful.

The WS-Man target has TLS 1.1 enabled. If OME is unable to discover this device, install the required updates on the system where OME is installed. For more details, see “Enabling support for TLS 1.1 or 1.2” at delltechcenter.com/ome.

Connected. Could not collect WSMAN profile data

Dogukan,

What I would suggest is to start with rebooting the iDrac on the server in question. Yet from the looks of it WSman is connects, it is just not getting any data back, which normally points to the issue being the network most of the time. Another thing you can do is run the command 

winrm e cimv2/root/dcim/DCIM_SystemView -u:root -p:calvin -r:https://IPADDRESS/wsman -auth:basic -encoding:utf-8 -SkipCACheck –SkipCNCheck 

outside of OME and it will get info on that device.

Let me know what you see.

hi,

I restarted idrac but the problem is not solved.

All permissions required on the network side are defined.

The command output is as follows.

I changed some information to xx for security reasons.

I also tried every way, the servicetag information of the device is empty. Could it have something to do with our topic?

AssetTag
BIOSReleaseDate = 06/27/2022
BIOSVersionString = 2.15.0
BaseBoardChassisSlot = NA
BatteryRollupStatus = 1
BladeGeometry = 255
BoardPartNumber = xx
BoardSerialNumber = xx
CMCIP = null
CPLDVersion = 1.0.1
CPURollupStatus = 1
ChassisModel
ChassisName = Main System Chassis
ChassisServiceTag
ChassisSystemHeight = 2
CurrentRollupStatus = 1
DeviceDescription = System
EstimatedExhaustTemperature = 29
EstimatedSystemAirflow = 41
ExpressServiceCode = 0
FQDD = System.Embedded.1
FanRollupStatus = 1
HostName = xx
IDSDMRollupStatus = null
InstanceID = System.Embedded.1
IntrusionRollupStatus = 1
LastSystemInventoryTime = 20221031215231.000000+000
LastUpdateTime = 20221029025635.000000+000
LicensingRollupStatus = 1
LifecycleControllerVersion = 2.83.83.83
Manufacturer = Dell Inc.
MaxCPUSockets = 2
MaxDIMMSlots = 24
MaxPCIeSlots = 7
MemoryOperationMode = OptimizerMode
MemoryRollupStatus = 1
Model = PowerEdge R730
NodeID
PSRollupStatus = 1
PlatformGUID = ffffffff-ffff-ffff-ffff-ffffffffffff
PopulatedCPUSockets = 2
PopulatedDIMMSlots = 8
PopulatedPCIeSlots = 4
PowerCap = 184
PowerCapEnabledState = 3
PowerState = 2
PrimaryStatus = 1
RollupStatus = 1
SDCardRollupStatus = 1
ServerAllocation = null
ServiceTag
StorageRollupStatus = 1
SysMemErrorMethodology = 6
SysMemFailOverState = NotInUse
SysMemLocation = 3
SysMemMaxCapacitySize = 3145728
SysMemPrimaryStatus = 1
SysMemTotalSize = 131072
SystemGeneration = 13G Monolithic
SystemID = 1536
SystemRevision = 0
TempRollupStatus = 1
TempStatisticsRollupStatus = 1
UUID = ffffffff-ffff-ffff-ffff-ffffffffffff
VoltRollupStatus = 1
smbiosGUID = ffffffff-ffff-ffff-ffff-ffffffffffff

Hello,
I saw you are already tried many steps. In addition to Young and Chris's posts, also can be checking an AV(antivirus) blocking or not in the environment. It could be related to SSL/TLS with iDRAC FQDN. Might be needed to be set again. By the way, if the password has special characters can try a password without special characters. I am just brainstorming but let's also wait for Chris to look at your outputs.

Doğukan Bey Merhaba konuyu görünce bende araştırıp gözden kaçan birşey varsa yardımcı olmaya çalıştım. OpenManage Enterprise her ne kadar benim uzmanlığım olmasada neler yapılabilir diye üzerine düşündüm. Benimde gözümden birşey kaçıyor mu emin olmamakla beraber sanki hepbirlikte bir noktada sıkıştık. Service Tag boş gelmesi ilginç bu bilgi beni OEM cihaz olabilir mi diye düşündürdü OEM cihazlarda model bilgisi boş gelebiliyor. Destek linkine ST girdiğinizde OEM ise en üstte yazar onu kontrol edebilir misiniz? https://dell.to/3DRyxef Buna bi bakacağım. Buradaki konu bütünlüğü bozulmasın diye ingilizce devam edebilirseniz sevinirim. 

For the English:

Doğukan Hello When I saw the thread, I tried to research and helpful if there was something overlooked. Although OpenManage Enterprise is not my expertise, I thought about what can be done. I'm not sure if I'm missing something, but it's like we're all stuck at one point. It is odd that the Service Tag is blank, this information made me think if it could be an OEM device. Model information can be blank on OEM devices. When you enter ST on the support link, if it is OEM, it is written at the top, can you check it? https://dell.to/3DRyxef I would appreciate it if you could continue in English so that the integrity of the thread here is not broken.

Erman bey merhaba,

İsminizden türk olduğunuzu düşündüm ama umarım yanılmam. anadilimde birini görünce sevindim

ortamda herhangi bir antivirüs yok tüm network izinleri tanımlı idrac restart ettim firmware güncel dell sorun giderme aracı ile bütün adımları test ettim kullanıcı şifre bilgileri doğru idrac erişim sağlıyorum yani denemediğim yol kalmadı her şey normal gözüküyor. Sadece dikkatımı çeken cihazın servicetag bilgisi hangi yolla kontrol etsemde boş geliyor konu ile bi alakası var mı  bilemiyorum.

Hi Erman,

I don't know how to say thank you. This solution worked. I've been trying to solve this problem for a week. I especially want to thank you in Turkish

Hocam Çok Çok teşekkür ederim

@Dogukan sorun çözümü nedir konu hakkında bilgi paylaşabilir misiniz