Migration process V3.10 to V4 Unable to perform the operation

Hello I'd recommend the following:

1. Change the password for the "admin" user on the 4.0 VM to something other than the current value.

2. On the source appliance, open the local VM console and select Setup Debug Logging > Enable All Debug Logs:

https://dell.to/46SiCIx

3. Go to Monitor > Troubleshoot and test connection to the destination appliance using the Redfish protocol with the new admin credentials.

4. Run the "Setup Target Console" migration step again.

5. If the validation still fails, export console logs (Monitor > Troubleshoot > Logs) and upload them to https://dell.to/3u3TG2a.

Hello Anthony,

It seems like you are encountering difficulties during the migration process from Dell OME V3.10.2 to V4.0.0. Here are some additional steps you can take to troubleshoot and resolve the issue:

Check Appliance Status:
Ensure that the source appliance is in the MAINTENANCE state before proceeding with the migration. If it's not in the MAINTENANCE state, you may need to perform the 'Migrate Out' steps 2 and 3 on the source appliance, as mentioned in the error message.

Firewall and Network Settings:
Verify that there are no firewall issues or network connectivity problems between the source and target appliances. Make sure that the necessary ports are open for communication between the two appliances.

Review Logs:
Examine the console logs on both the source and target appliances for any error messages or issues. You can find logs under Monitor > Troubleshoot > Logs. Look for any entries related to the migration process that might provide more details about the error.

Validate SSL Certificates:
Ensure that SSL certificates are valid and correctly configured on both the source and target appliances. Mismatched or expired certificates can cause authentication issues.

Debug Logging:
Enable debug logging on both the source and target appliances to gather more detailed information about the migration process. This can help identify the specific point of failure.

Database Integrity:
Check the integrity of the databases on both the source and target appliances. Database corruption can lead to migration failures. Dell OME might have utilities or commands to check and repair database integrity.

Consult Dell Support:
If the issue persists, consider reaching out to Dell Software Support for assistance. Provide them with detailed information about the error messages, logs, and the steps you've taken so far. They may have specific troubleshooting steps or updates that address migration issues.

Remember to back up your configurations and data before making any significant changes, and proceed with caution to avoid data loss or service interruptions. If you have access to Dell support resources, utilize them for more specialized assistance tailored to your specific environment.

I hope these suggestions help you in resolving the migration issue.

Hello Anthony,

OpenManage Enterprise 4.0 User's Guide

https://dell.to/3sCliLF

Migrate an appliance: page 200

On page 201: When the export task is complete, the source appliance is ready to stream the data to the target appliance. The banner will display that the appliance is in MAINTENANCE state.

If you still have problems with it you can contact Support directly and they can get a look with you.

The forum is not set up for that type of direct engagement.

See if this article can help.

Knowledge Base Article: 000219280

OpenManage Enterprise 3.10.x to 4.0 Migration

https://dell.to/49EWiUu

Do you have a caution on the Sign Certificate?

The installed certificate must be signed by the same Certificate Authority on both the source and destination consoles. The uploaded certificate must have both client and server authentication, and key encipherment enabled for Public Key Usage (Key Usage Extensions). Otherwise, it is considered a nonvalid certificate chain and an upload error is thrown (CGEN1008).

You might take a look at this thread also. It looks similar.

https://dell.to/49Ou7Ti

did you check the spelling and different keyboard layouts?

Just want to make sure we are looking at the same thing? https://dell.to/3sCliLF

This is what I see for step 2 on Migrate out:

Migrate out an appliance page 200

Steps

1. Click Backup / Restore > Migrate and then select Migrate Out. Migrate out option is only available in OpenManage Enterprise 3.10.x.

2. In Sign Certificate you may choose to Proceed with the self-signed certificate that was shipped with the appliance or continue with a Certificate Authority (CA) signed Upload certificate option. If the CA signed certificate does not include the certificate chain an error will be shown. Proceed with the Upload certificate to upload the certificate that includes the chain

Are you getting any leading or trailing spaces when you copy/paste? Have you tried type it in manually?

I might recommend contact Support directly and ask for Systems Management department and an engineer can get a look with you.

Hi,

thanks for your update, you could provide the results here for other users.

Hello SmokinBanz,

This may help:

How to Migrate OpenManage Enterprise From 3.10.x to 4.0

https://dell.to/3uCXebV

It's a tutorial and he supplies additional information during the process that may help.

SmokinBanz,

One thing I would start with is to verify if a proxy is  enabled on 4.0 or 3.10, if it is then that will make it not work.

So you will have to disable the proxy but then you can't do migrations either because it has to read the Plugins file from somewhere,  so you will have to host it offline too

Let me know what you see.