OMEVV cannot update servers - errors with every method

Question

I've been beating my head against the wall with this one for months now. No matter what I do I cannot get OMEVV to update firmware on my servers. If I use OpenManage to push the files out it works fine, if I use OMEVV it seems like it wants the iDRAC to pull the files from the applianace, and that's where it all goes wrong. If I use CIFSv2 I get the dreaded "Cannot Mount Share" error, even on the same VLAN with everything wide open between the two servers. If I switch to HTTPS I get "Unable to transfer the file because the file is not available at the remote host location." I've tried by IP, by FQDN, with CIFS, with HTTPS, it just refuses to work. I wish the plugin would offer the option to just push the firmwares like the manual updates do.

It used to work at one point, but for the past several months I've had to update by pushing the updates and setting "update on reboot" and then manually rebooting the vSphere servers. The only problem with that is then there are synchronization errors between OMEVV, the vSphere lifecycle manager, and OME itself, so for a few days vSphere still thinks I need firmware when I pushed it out manually.

MLWeiner · Answer

I looked at the previous thread with the same issue and it keeps coming back to 'network issues' - I have nothing between the OME appliance and a lot of my iDRACS, I've scoured the linked KB and manual to no avail with part of the answer that keeps coming up is 'verify share path and credentials' - how does one do that with the built in appliance CIFS share, I can't find a place to set the internal share credentials and path let alone validate them.  I see plenty of options to have the appliance mount a share but not to mount the share on the appliance for testing.

DELL-Young E · Answer

Hello, could you send me your service tag by DM? https://www.dell.com/community/en/direct-messaging

Also it would be even more helpful if you could attach some screenshots to this public thread.

Respectfully,

MLWeiner · Answer

Okay, I sent you the service tag via DM, and some screenshots. For refernece I'm also posting the screenshots here. Same server, same two updates, once in HTTPS mode (first screenshot) and once in CIFS mode (second screenshot).

DELL-Chris H · Answer

MLWeiner,

Unfortunately I am unable to get the tag from your private message to Young, so you would need to wait for her response, but I did want to verify something with you.

When you are trying to update the servers, as any of the ones failing a 12th generation server or older? I ask as anything 12th generation and older has been removed from the catalogs used to provide the updates, so regardless of method those would fail. Since I am not aware of the model server you are referencing, this info may be moot (if you are referring to 13th gen and newer).

MLWeiner · Answer

It's an R750, not sure what generation that is, it still appears to be getting new updates published on a regular basis.

DELL-Young E · Answer

Hello, thanks for getting back to me. We have received your service tag by DM. Thanks for that.

The team suggests that it is best they get on a working session with you.

If required, we will capture the Console Debug logs + TSRs too.

Would you be able to raise a ticket instead? https://www.dell.com/support/home/en-us

Let us know if you have any further questions.

We wish you a wonderful holiday season with your loved ones and thank you for choosing Dell.

MLWeiner · Answer

Okay, thanks.  I'll open a ticket on this once I'm back in from my holiday break on Monday.

MLWeiner · Answer

I gathered my logs (all 60 gigs compressed of them!), trying to get everything in order so I can open a case on Monday. One problem I can't find a solution for: what do I select to open the case?

If I click "contact support" on the main support page I get either enter a service tag, which I don't have because it's an appliance, or select from my products, which doesn't work because it's not on the list. If I just search "openmanage enterprise 4" in the products list and try from there the site tells me it's end of life. Google sends me to a download page but it's associated with a random server product and not OpenManage itself. The AI bot runs face first into a wall when I try that.

I've tried to find another thread that may tell me where exactly to go but have been unsuccessful. Honestly, this is why I'm in the forums asking for help and not support. This is so difficult to find help on through the support site I didn't know it had tech support.

DELL-Charles R · Answer

Hello,

I would recommend calling Support directly 1-800-945-3355.

We need to have you contact support so an engineer can do a remote session with you on this issue. The forum is not set up for that type engagement.

You need any server with an active warranty to get in to Support.

The R750 service tag that you sent in is under warranty. I'm not posting the service tag here as it is private information.

The Service Tag can also be found on a pull out Information Tag on the front right bottom corner of the system.

You just need a system under warranty then you can tell them it is an OMEVV issue.

Dell OpenManage Enterprise

OMEVV cannot update servers - errors with every method

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