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814
January 10th, 2023 17:00
OpenManage EnterPrise can't add server
Hello Dell Suppot team.
We using OpenManage Enterprise software, registered the server through the Discovery tab, as a result status failed.
We checked Message below contents:
Running
Discovery of target (IP address) Started.
Discovry taget resolved to IP (IP address)
Http status:200
Operation failed.
========EEMI Code CGEN1013 ========
Message: Unable to connect to the device ovcer because a connection error occurred.
Recommanded actions: Make sure that the target device is available and retry the operation.
==============================
Task Failed. completed With Errors.
So, we executed IDRAC Reboot and the, one more add server. but same result.
Please let me know how this issue handle it.
Best Regards.
DELL-Joey C
Moderator
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4.1K Posts
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January 11th, 2023 00:00
Hi @min88012,
There are a couple of things to check for the discovery of the server via OME. Is this the only server not being able to be discovered? Are there other servers? Is this your first time using OME? What is the server's model, and how is the server being discovered? - Through iDRAC or OS? Are you able to log in to the iDRAC of the server using the same credentials that have been entered into OpenManage? Have you verified the iDRAC is able to ping to the OpenManage appliance and that the WSMAN port (443) is open to both?
min88012
8 Posts
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January 11th, 2023 01:00
Hello joey C
How are you?
We prepared answer below of Questions
1. Is this the only server not being able to be discovered?
A >>Yes
2. Are there other servers? Is this your first time using OME? What is the server's model, and how is the server being discovered?- Through iDRAC or OS?
A >> We through to using IDRAC ip and it is registered 990 servers.
3.Are you able to log in to the iDRAC of the server using the same credentials that have been entered into OpenManage?
A >> Of course. it is registered servers all the same credentials
4.Have you verified the iDRAC is able to ping to the OpenManage appliance and that the WSMAN port (443) is open to both?
A >> Ping works, but we need a way to check the wsman port in Linux. Can you guide me ?
Best Regards.
DiegoLopez
4 Operator
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2.7K Posts
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January 11th, 2023 08:00
Hello @min88012,
Please, would you mind letting us know OME version and idrac/bios firwmare version of the server that cannot be added?
Regards.
min88012
8 Posts
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January 11th, 2023 16:00
Hello
Dlego Lopez
Glad to meet you via website,
We using OME license version 3.8.3(Build and IDRAC Version is 4.40.00.00 Firmware version is 2.10.0
Please review this information
Best Regards.
DELL-Joey C
Moderator
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4.1K Posts
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January 11th, 2023 22:00
Hi @min88012,
Since you've been using OME to discovery a lot of servers, I may rule out firewall blocking port 443. You're using iDRAC discovery, hence try using Dell EMC troubleshooting tool https://dell.to/3iuHIt9 to check if OME server is able to reach the iDRAC that you're trying to discover. Can you elaborate more about you have executed the iDRAC reboot.
Reference Youtube for troubleshooting tool: https://dell.to/3iuHJ0b
min88012
8 Posts
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January 11th, 2023 22:00
Hello Joey C
How are you?
It seems like an entirely pointless explanation. After that, many servers are well registered and used.
Please let me know that suggest another way.
Best Regards.
DELL-Joey C
Moderator
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4.1K Posts
0
January 12th, 2023 01:00
Hi @min88012,
I'm doing good.
If you have already tried the troubleshooting tool that I've suggested, and it's not showing any root cause of the issue, then the best suggestion would be for you to contact the OME support (System Management) as the support will need to analyze the OME's logs to find the root cause.