OpenManager Enterprise 3.5 with SupportAssistEnterprise Plugin Registration Problem?

Hi, neokevin,

thanks for your new thread.

I found an other thread that could help to solve your Problem.

https://dell.to/3kHlL5d

Please provide Feedback if this helps you, too.

with kind regards Martin

Exact same problem, our web proxy has all of *.dell.com whitelisted.

We aren't seeing any traffic try go out via the web proxy after we click Next on the Access Key and PIN page

It just sits there, does nothing then takes you right back to the Access Key and PIN page

You enter your Access Key and  PIN click Next, nothing happens for a decent amount of time, rinse repeat...

It would be great if there was SSH access into the virtual appliance - hopefully version 3.6 or 4.0 enables this option for troubleshooting purposes.

Hi TechSB,

thank you for your reply.

I have to ask a colleague  for assistance, so please wait for his feedback.

Regards Martin

Hi,

i get the Information that a patch will be released as soon as possible for this Problem.

Please check daily for any Updates.

Regards Martin

Hi all,

the Update is live see patch notes:

https://dell.to/3qdeL3Y

Please provide me Feedback if now everything is working fine.

Regards Martin

The one registration bug is fixed, now there is another one further along.

You cannot select a Country / Territory from the drop-down menu – it’s blank

You cannot select a State / Province / Region from the drop-down menu – it’s also blank

You cannot click on next to continue as those two fields are mandatory

Hi,

please test another Browser.

Regards Martin

Thank you very much for your fast reply

Hi,

I will forward this picture to my colleague.

@neokevin, please provide if you have the same issues.

Regards Martin

Hi @Dell-Martin S ,

I was able to register after allowing below URLs from the firewall.

apidp.dell.com

api.dell.com/

is.us.dell.com/*

downloads.dell.com/*

sa-is.us.dell.com/*

esrs3-core.emc.com/*

esrs3-coredr.emc.com/*

Thanks,

Nimesha J

I have tried the following after clearing out cache and cookies

Firefox 83.0

Microsoft Edge 87.0.664.47

Google Chrome 87.0.4280.66

Chrome shows the error before you enter any information

We have whitelisted the aforementioned URLs

We can also see traffic going out to these two specifically..

esrs3-core.emc.com

esrs3-coredr.emc.com

Still can't select anything from the drop down menus to proceed though...