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146
June 21st, 2023 07:00
Services plugin
I just installed the Services plugin - it is asking for a PIN and Access key - how do I generate these? Who do I call - can't seem to get anywhere. I have a 'black' checkmark by my name - so I believe my account is correctly configured - but when I login - it does not show a PIN or Access key.. Who can I contact on this?
DELL-Charles R
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4.7K Posts
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June 21st, 2023 11:00
Hello ratherman,
If you are having problem with your Account, I recommend to call Support directly.
US/Canada can be reached at 1-800-945-3355
Contact Technical Support
https://dell.to/3qTceRk
This Knowledge Article may help you. Number: 000180688
Generate Access Key and PIN for Secure Connect Gateway 5.x, Dell Technologies OpenManage Enterprise Connected Services, and Dell Technologies products
https://dell.to/44dPh9U
ratherman
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51 Posts
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June 21st, 2023 12:00
Well, that is just about impossible - when you call the general tech support numbers - all that want are service tags - how do you get tech support for OpenManage Enterprise? Is there a direct line? I have been trying for a week to get someone at Dell to help me with this and I am getting nowhere.
DELL-Charles R
Moderator
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4.7K Posts
0
June 21st, 2023 13:00
Hello ratherman,
Did the article help for you?
If they need a service tag you can supply any tag of a server or storage you may be managing by OME and ask for the Systems Management team. I would recommend a tag that has an warranty.