Dell Open Manage Essentials 1.2

Question

Dear All,

I used to use OME 1.1 & later upgraded to version 1.2. It was working without any problems. I was unable to use the support tool inside the 1.1 after installing the 1.2. But i was unable to do so. It kept giving error message that the old install needs to be uninstalled. I was unable to uninstall the old support tool as well.

I left it & continued using the OME. Then i saw the upgrade patch of version 1.2 & whilst installing the same get the error Error 1402. Could not open key: UNKNOWN\Components\139C3899EB73E6C3DA23B8E687B98618\86E1F....... I have not completed the complete digits. I then tried uninstalling the OME & re-installing the same, but the error that support tool needs to be uninstalled came up, where as the support tool is not present in the list of programs. Is there a clean uninstall utility available for removal? I tried the MS uninstall tool, but it has not helped. The install gets stuck in the same place.

Please note that I am trying the install by taking remote desktop to the server & logging in as Administrator.

How can i get around this & do a clean install of the OME & its patch? Please advise.

Thanks & Regards,

K. Ramaswamy

DELL-Pupul M · Answer

Hi Ramaswamy,

A couple of questions:

When you say support tool is it Dell Support Assist?
When you say you were not able to use it, what was going wrong?
Can you give us the exact step where you are seeing this message of old install needs to be uninstalled?
Did you get the Error message 1402 during upgrade to 1.2.1 from 1.2?
Are you able to see MIB import tool installed in the installed program list? MIB import tool also needs to be uninstalled for uninstalling OME.

Dell OpenManage Essentials

Dell Open Manage Essentials 1.2

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