CUSTOMER SERVICE NEEDS IMPROVEMENT

I have spent 5 plus hours today trying to get an upgraded OS for my new XPS 720, to go from Vista ultimate 32 to the 64 bit version.

I have been told by no less that 4 different persons in every department I  called that:

1 Its not available.

2 We dont offer that, call Microsoft.

3 Why do you want to do that ? It wont work !

4 You cant do that, and

5 You have  to change the motherboard out if I want to run Vista  64  ultimate.

6. Dont believe everything you read ! 

When I reference the thread in this  forum that says I can do it, and give them the Dell document number that the forum moderator Chris references they say, it does not exist. 

When I ask them for an Employee number, so that when I write a letter to Dell I can reference my conversation   I am hung up on. 

When I ask to move this up to a higher lever ie: a manager or above they say "they cant help you "

I have talked to India twice, Canada, possibly Haiti or Africa, and even the USA.  All give the same answer.

So, is the information in this forum a lie, or is the rest of the compant asleep ?  

Dell is quick to take my money.... but after the sale ?

This is my third Dell computer, and each time I said I would never buy another one, because of various issues.  But  I come back every 2 years, thinking things are better. 

This is my last Dell.  

In fact I say issue a pick up RMA and come get it.   1200 bucks is not much to Mr Dell,   but its a lot of money to me.

Give Dell a second chance ?  No, as today is the end of the 21 day "Dell takes it back " contract.

I will now spend my dollars  on a computer from Mr Hewlett and Mr Packerd, God rest their souls. 

I cant get much worse service from them   I guess. 

Please post this, as I think it does not violate your rules.  Thank You