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15058
Dell Inspiron 24 3455 black screen on boot
Dell Inspiron 24 3455 only has a black screen when I turn it on. No sound, no curser and solid amber light. The graphics test button works. I have no clue what to do now.
DELL-Chris M
Community Manager
Community Manager
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54.4K Posts
1
September 30th, 2016 15:00
The rear has an HDMI out port. Connect it to an external monitor via an HDMI to HDMI cable. Then, press the Input source selection button above the power button and choose HDMI out. Does the image appear on the external monitor?
llarns
3 Posts
0
October 13th, 2016 17:00
When I plugin an external monitor via HDMI, the Dell start-up logo comes right up on my Computer screen and everything works perfectly. Nothing comes up on the external monitor, but If I unplug it, I'm back to a black screen on my pc. Strange.
speedstep
9 Legend
9 Legend
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47K Posts
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October 14th, 2016 05:00
Plug in while everything is working perfectly and go into control panel and enable BOTH monitors.
Then restart. After doing that shut down and remove the external. Then what happens.
llarns
3 Posts
0
October 14th, 2016 09:00
Yikes, after enabling both monitors, now I've got a black screen with or without the external monitor plugged in. Totally flummoxed.
linv5800
1 Message
0
August 12th, 2017 11:00
I know this is an older page , but I have the same problem except I get no boot dell logo on screen and then black . and when hdmi is plugged in , its no screen. how many button pushes is hdmi out ?
the computer is running and no beeps and ight is on , also you can hear it running if you listen. any help would be great. also right before this happened , the last thing seen said something about " rootkit " .
any help is most appreciated
sdmike2535
3 Posts
0
August 16th, 2017 12:00
I have the exact same issue as linv5800. Power button is solid white indicating no issues. No beeps whenI turn it on.. I can hear the fan running. Nothing on the display, and nothing when I hook up an external display and try switching the source. I was able to revive by unplugging all peripherals and the AC power, holding down the power button for 30 seconds to discharge everything, and then plugging the power back in. The first time I got a post screen and then nothing. The second time it booted up. I'm not of next steps. I don't want to just ignore that I had a major issue if something needs warranty repair. Suggestions from Dell on this one?
bignewfy
1 Message
0
September 1st, 2017 11:00
I tried what you did and no luck. $239 to get monitor replaced via dell. their tech support is telling me it is a bad screen. ugghhhh