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March 8th, 2016 01:00

Inspiron 20 won't boot

​I have an Inspiron 20 that's a little over a year old. I woke up yesterday morning to a yellow screen with the circle of 'balls' like it was trying to finish an update...there are no words on the screen. I let it keep going, but after several hours tried to repower it, no luck...tried multiple times & it always gets 'stuck' at that screen. I let it go all night in hopes it would work it out, but it's still doing it. Help!​

March 9th, 2016 19:00

Hi Tarrat, 

Thanks for writing to us. 

What operating system is the machine running on ? 

If the system is on windows vista, 7, 10 try loading safemode and check if it loads. If it loads, do a system restore to a previous date and let us know how it goes.

Please PM us the system tag# by clicking on my name in blue and then select send a private message. Also provide us your email address.

Regards

March 10th, 2016 22:00

Hi,
We are awaiting your response still.
Regards

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