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Beep Codes and PSA Diagnostic Chart
Article Summary: | Instructions on how to run the PSA Diagnostics, and an Error Code list with possible solutions. |
Table of Contents:
Step 1: | Start the PSA Diagnostics |
- Restart the system.
- At the Dell logo screen, press .
Note:
Some systems do not have an F12 key, to access the boot options you have to press the <0> (zero) key at the Dell logo screen. (Inspiron 910/Mini 9)
- At the One Time Boot menu, press the arrow key to highlight Diagnostics, then press to begin PSA.
- Write down any error codes listed.
- Use the list provided in the next section to see what the error code means.
Step 2: | Error Code List |
If you receive an error during PSA Diagnostics, look below for the associating error code. If the Error
Error Code |
Error Message |
Link to Possible Fix |
PSA 1000-0111 |
(Name of Exception) exception occurred at selector XXh offset XXh. |
|
PSA+ 2000-0112 |
CPU (x): Processor machine check exception error. |
|
PSA+ 2000-0113 |
Processor machine check error detected. |
|
PSA 1000-0122 |
Memory test initialization failure. |
|
PSA 1000-0123 |
Memory integrity test failed. |
|
PSA 1000-0141 |
No drive detected. |
|
PSA 1000-0142 |
Drive Self Test failed. Status byte = XXh. |
|
PSA 1000-0143 |
Drive Smart read command failed. |
|
PSA 1000-0144 |
No support for Drive Self Test. |
|
PSA 1000-0145 |
Timeout waiting for Drive Self Test to complete. |
|
PSA 1000-0146 |
DST Log contains previous error(s). |
|
PSA 1000-0147 |
Unit (x): IDE status failed. Status byte = (x) Control Code = (x) Msg = (s). Unit (d): Optical drive BIST – (s). |
|
PSA 1000-0148 |
IDE ERROR: status (x) (s) |
|
PSA+ 2000-0149 |
No optical drive detected |
|
PSA 1000-0212 |
CMOS failed the pattern test. |
|
PSA 1000-0213 |
The CMOS battery failed |
|
PSA 1000-0214 |
Failure in DMA %s Port: XXh. |
|
PSA 1000-0221 |
Interval Timer Channel 0 (mode 0) is not generating interrupts |
|
PSA 1000-0222 |
Interval Timer Channel 0 (mode 3) is generating the wrong interrupt count per second. |
|
Error Code |
Error Message |
Link to Possible Fix |
PSA 1000-0223 |
Interval Timer initial clock output level in mode XX is incorrect. |
|
PSA 1000-0224 |
Interval Timer had wrong time period in mode XX |
|
PSA 1000-0231 |
Failure in Interval Timer in mode XX. |
|
PSA 1000-0232 |
The RTC did not generate periodic ticks. |
|
PSA 1000-0233 |
The RTC 'Seconds' register is not updating. |
|
PSA 1000-0234 |
Timeout waiting for RTC update flag to set. |
|
PSA 1000-0235 |
PM timer 1 had wrong time period. Expected (d), Actual (d). |
|
PSA 1000-0241 |
Error enabling A20 gate. |
|
PSA 1000-0242 |
No interrupt detected for IRQ XX - (Name of Interrupt). |
|
PSA 1000-0312 |
Keyboard test timed out waiting for keyboard response. |
|
PSA+ 2000-0313 |
Error detecting internal touchpad or pointing stick. |
|
PSA 1000-0321 |
Unable to detect LCD. |
|
PSA 1000-0322 |
Error accessing the LCD inverter. |
|
PSA 1000-0326 |
LCD inverter error, unable to turn lamp ON/OFF. |
|
PSA+ 1000-0331 |
No video adapter found. |
|
PSA 1000-0332 |
Video memory failed. |
|
PSA 1000-0333 |
Graphics test timed out waiting for keyboard response. |
|
PSA 1000-0334 |
User reported that graphics patterns were not displayed correctly. |
|
PSA+ 1000-0411 |
Hardware Detect Error - (s) not detected. |
|
Error Code |
Error Message |
Link to Possible Fix |
PSA+ 1000-0412 |
Hardware Detect Error - Auxiliary LCD cable not detected. |
|
PSA+ 1000-0413 |
Detect Error - LCD cable not detected. |
|
PSA+ 1000-0414 |
Hardware Detect Error - Inverter cable not detected. |
|
PSA+ 2000-0151 |
Hard Drive (d): - Incorrect status: (x) (s) | |
PSA+ 2000-0152 |
Optical Drive (d): - Incorrect status: (x) (s) |
Caution: | ||
Before performing any of the procedures in this section, read and follow the safety instructions in Dell Knowledge Base Article: "Precautionary Measures for Personal Safety" Article ID: 339031. |
Caution: | ||
Remove any and all power sources Including but not limited to: AC Adapter, Battery, or Desktop Power Cord, before you remove or reinstall an item in your system. |
- Memory
Remove and reinstall the memory for the error codes:- 1000-0122
- 1000-0123
- 2000-0123
After reinstalling the memory re-run the diagnostics if you receive the same error code Contact Us. - Hard Drive
Remove and reinstall the Hard Drive for the error codes:- 1000-0141
- 2000-0141
- 1000-0142
- 2000-0142
- 1000-0143
- 2000-0143
- 1000-0144
- 2000-0144
- 1000-0145
- 2000-0145
- 1000-0146
- 2000-0146
- 2000-0151
After reinstalling the hard drive re-run the diagnostics if you receive the same error code Contact Us.
Run the Drive Self Test (DST) from the Utility Partition also known as the 32 bit diagnostics to determine if the previous error has been corrected. If the DST from the Utility Partition does not indicate a failure of the drive, we consider the error to have been corrected and the drive does not need to be replaced.- 1000-0146
- 2000-0146
- CD/DVD Drive
Remove and reinstall the CD/DVD Drive for the error codes:- 1000-0147
- 2000-0147
- 1000-0148
- 2000-0148
- 2000-0149
- 2000-0152
After reinstalling the CD/DVD Drive re-run the diagnostics if you receive the same error code Contact Us. - BIOS/Motherboard
Download and Update the BIOS for error codes:- 1000-0212
- 2000-0212
- 1000-0213
- 2000-0213
- 1000-0221
- 2000-0221
- 1000-0222
- 2000-0222
- 1000-0223
- 2000-0223
- 1000-0224
- 2000-0224
- 1000-0231
- 2000-0231
- 1000-0232
- 2000-0232
- 1000-0233
- 2000-0233
- 1000-0234
- 2000-0234
- 1000-0235
- 2000-0235
- 1000-0241
- 2000-0241
- 1000-0242
- 2000-0242
An out of date BIOS can cause any of these error codes.
Visit the Dell Drivers and Downloads website and input your Service Tag to get updates specific to your computer.
If you need assistance in Downloading and Installing Drivers or BIOS. Click here for Installation Instructions
Click Here to Launch the Dell Drivers and Downloads Website
After updating the BIOS re-run the diagnostics if you receive the same error code Contact Us. - User Interaction
The Diagnostics runs tests that need to have user interaction, error codes below are because of no user interaction:- 1000-0312
- 2000-0333
- Video Card/Graphics Card
Remove and reinstall the video card on a Desktop Computer for error codes:- 1000-0332
- 2000-0332
- 1000-0333
- 2000-0333
- 1000-0334
- 2000-0334
After reinstalling the Video Card re-run the diagnostics if you receive the same error code Contact Us.
Computer Beep Codes
If an error occurs during startup that cannot be reported on the monitor, your computer may emit a beep code that identifies the problem. The beep code is a pattern of sounds: for example, one beep, followed by a second beep, and then a burst of three beeps (code 1-1-3) means that the computer was unable to read the data in NVRAM. Some issues are caused by component failure or loose cables, others require hardware replacement.
If a beep code is emitted, write it down on a copy of the Diagnostics Checklist and look it up in the following table. If you are unable to resolve the problem by looking up the meaning of the beep code, use the Dell Diagnostics to identify a more serious cause. If you are still unable to resolve the problem, contact Dell for technical assistance.
Newer Systems have fewer Beep Codes.
The following table illustrates the Beep Codes and the possible problem:
Beep Codes |
||
Beep Code |
Description |
Failure Coverage |
1 |
System Board: BIOS ROM failure |
System Board, covers BIOS corruption or ROM error |
2 |
Memory |
No Memory / RAM detected |
3 |
Chipset Error (North and South Bridge Chipset DMA/IMR/ Timer Error for Intel platform); Chipset Error |
System Board Chipset Failure |
Time-Of-Day Clock test failure. |
||
Gate A20 failure |
||
Super I/O chip failure |
||
Keyboard controller test failure. |
||
4 |
RAM Read/Write failure |
Memory failure |
5 |
RTC Power Fail. |
CMOS battery failure |
6 |
Video BIOS Test Failure |
Video card / chip failure |
7 |
CPU Cache Test Failure |
CPU failure |
8 |
LCD |
LCD failure |
Identifying Dell Computer Models Using the Model Code
On Sept 26, 2005 the System Setup program on certain Dell Dimension™, Inspiron™, and XPS™ computers was changed to display a model code instead of the computer model name. The Resource and Driver CD also lists the computer by this code. This may cause confusion when identifying which device drivers to install. If you are unable to identify your computer using the model code, refer to Table 1 below to determine the model name of your computer.
Model Name | Model Code |
---|---|
Dimension 1100 | DE051 |
Dimension 3100 | DV051 |
Dimension 3100c | DC051 |
Dimension 5150 | DM051 |
Dimension 5150c | DXC051 |
Dimension 9150 | DXP051 |
Dimension 9200 | DXP061 |
Dimension 9200c | DXC061 |
Dimension B110 | DE051 |
Dimension C521 | DMC521 |
Dimension E310 | DV051 |
Dimension E510 | DM051 |
Dimension E520 | DM061 |
Dimension E521 | DME521 |
Model Name | Model Code |
Inspiron 1300 | ME051 |
Inspiron 630m | MXC051 |
Inspiron 640m | MXC061 |
Inspiron 6400 | MM061 |
Inspiron 9400 | MP061 |
Inspiron B120 | ME051 |
Inspiron B130 | ME051 |
Inspiron E1405 | MC061 |
Inspiron E1505 | MM061 |
Inspiron E1705 | MP061 |
Model Name | Model Code |
Inspiron XPS Gen 2 | MXG051 |
XPS 200 | DXC051 |
XPS 210 | DXC061 |
XPS 400 | DXP051 |
XPS 410 | DXP061 |
XPS 600 | DXG051 |
XPS 700 | DXG061 |
XPS M140 | MXC051 |
XPS M170 | MXG051 |
XPS M1210 | MXC062 |
XPS M1710 | MXG061 |
XPS M2010 | MXP061 |
PC DOCTOR ERROR CODES
Frequently Asked Questions
The Frequently Asked Questions (FAQ) provide answers to the most common questions our customers have regarding PC-Doctor products from sales and support to installation and setup. Click on a category below to expand the list of questions and the corresponding answers.A Vista system (D) with a Pre-failure Diagnostic result (O) had its hard drive returned defective (L). The hard drive (M) had given a prefailure notice that a threshold was exceeded (32).
To make it easy for service providers to implement the error codes, PC-Doctor released the Error Code Wizard. With a few clicks of the mouse, a service technician can paste the complete error code into his or her tracking software. No fuss, no muss, and no tattered copies of the codes list. The Error Code Wizard is free for commercial or personal use and can be downloaded here. It runs on Windows-based systems (.Net Framework 2.0 is required).