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November 28th, 2023 19:36

Dell Peripheral Manager did not find any device

Hi there

running Dell Peripheral Manager 1.7.1 on Win 10 Enterprise, full updated, all drivers actual.
using KM5221WKeyb + Mouse, listed on the compability List

The Software says: "kein Gerät gefunden" / "no device found"

uninstall and install the dongle, update the firmware to version from today (28th Nov)

any idea ?

February 25th, 2024 17:17

If you're encountering the issue where the Dell Peripheral Manager is not detecting any devices, even after ensuring drivers are updated and the firmware is current, you might consider the following steps to troubleshoot the problem:

  1. Restart the Computer: Sometimes, a simple restart can resolve connectivity issues. Restart your computer and check if the Dell Peripheral Manager can detect the devices afterward.

  2. Try Different USB Ports: Plug the dongle into different USB ports on your computer. Sometimes, USB ports can be faulty or incompatible, causing devices not to be recognized.

  3. Check Device Manager: Open Device Manager on your Windows 10 Enterprise system and see if the keyboard and mouse are recognized under the list of devices. Look for any exclamation marks or warning symbols next to the devices, which might indicate driver issues.

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