We are getting a native code issue while fetching the code from Dell EMC Centera

Question

We are trying to retrieve data from EMC using the FPLibrary jar. The solution was up and running but sometimes it stops working due to which we are not able to run the program for a longer time. It throws the below error: # A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_INT_DIVIDE_BY_ZERO (0xc0000094) at pc=0x0000000000ed76aa, pid=27152, tid=0x0000000000007dfc # # JRE version: Java(TM) SE Runtime Environment (8.0_271-b09) (build 1.8.0_271-b09) # Java VM: Java HotSpot(TM) 64-Bit Server VM (25.271-b09 mixed mode windows-amd64 compressed oops) # Problematic frame: # C [FPCore.dll+0x176aa] # # Core dump written. Default location: D:\hs_err_pid27152.mdmp # # An error report file with more information is saved as: # D:\hs_err_pid27152.log # # If you would like to submit a bug report, please visit: # http://bugreport.java.com/bugreport/crash.jsp # The crash happened outside the Java Virtual Machine in native code. # See problematic frame for where to report the bug. **-->Error from dump text --> D:\hs_err_pid27152.log** com.filepool.natives.FPLibraryNative.FPClip_Open(JLjava/lang/String;I)J (0 bytes) @ 0x0000025b9e903a1a [0x0000025b9e9039c0+0x5a] MigrationProcessingImpl.retrieveRecords()V (1846 bytes) @ 0x0000025b9f12bee8 [0x0000025b9f12b2e0+0xc08] MigrationProcessingImpl.run()V (136 bytes) @ 0x0000025b9f2f8fb4 [0x0000025b9f2f8c60+0x354] java.util.concurrent.ThreadPoolExecutor.runWorker(Ljava/util/concurrent/ThreadPoolExecutor$Worker;)V (225 bytes) @ 0x0000025b9f0c32e4 [0x0000025b9f0c22a0+0x1044] java.util.concurrent.ThreadPoolExecutor$Worker.run()V (9 bytes) @ 0x0000025b9ee8870c [0x0000025b9ee88600+0x10c] java.lang.Thread.run()V (17 bytes) @ 0x0000025b9dedae44 [0x0000025b9dedad00+0x144] Any help will be appreciated.

DELL-Sam L · Answer

Hello rranjan537, Based on the information that you have provided it is a java error.  What does the core dump log state?

rranjan537 · Answer

Hi Sam, yes, this is a Java error.We have used the FPLibrary.jar (provided by EMC Centera). And the error is from the core library only. (Also, this error makes JVM crash, that's why the program stops completely without throwing any exception) Since it is a native library we are not to able to look into the code and find the best logic. Could you please help us with the same ?

DELL-Sam L · Answer

Hello rranjan537, What is stated in the log located here D:\hs_err_pid27152.log?

rranjan537 · Answer

Hi Sam,   The exact same thing which I have mentioned in the problem above with some list of registers and threads is present in that particular file.

DELL-Sam L · Answer

Hello rranjan537, It is best to open a support case so that we can look into this issue.

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