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4 Posts
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22556
March 31st, 2014 10:00
EqualLogic 4100x Controller not fuctioning or installed
Hi all,
I'm doing a job for a client today and one of the EQL's controllers is faulty. The power light is on but there's no one home!
I've restarted the system, powered off and on, re-seated the controller, serial cabled to controller and nothing. Just wanted to make sure i'm not missing something before I give support a ring.
Thanks
Dave
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Dev Mgr
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9.3K Posts
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March 31st, 2014 10:00
Only 1 controller at a time will ever be active, but the standby controller will still post on power-up and show some info via the serial cable.
davegk80
4 Posts
0
March 31st, 2014 11:00
Yes I know that when you serial into the passive controller it has limited functionality and you are required to serial into the active. It doesn't even prompt when serialled in so a support call for me I think :-(
Thanks
davegk80
4 Posts
0
March 31st, 2014 11:00
I haven't no, but I can serial to and setup/initialise the array. I can get onto the GUI and that's where it says in the members controller section under Control Module Slot 0 'Contol Module is not installed' in red letters.