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Oleksandr Baranov
5 Posts
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1709
January 21st, 2021 05:00
PS-4110 storage array is still initializing
At night storage PS-4110 has been rebooted. After that it's not working. All LED on front panel of storage and on HDD are off. Only LED on controllers are working. PowerEdge M1000e chassis shows - Health and Performance: Power State - Unavailable, Power Consumption - 0 W, Health - Unavailable, Temperature -Unavailable, Component LED - State Off. Array is not accesable throght chassis CLI as well.
Controllers can be accessed through COM port. After loging to console I've got message: The storage array is still initializing. Limited commands will be available until the initialization is complete. Please try again later.
Is it any chance to resolve the problem? Need suggestions to fix it.
Thanks
I've tried:
CLI> support exec "uname -a"
NetBSD 5.0_STABLE NetBSD 5.0_STABLE (EQL.PSS) #0: Wed Oct 21 01:12:34 EDT 2015 build@m64:/buildarea/V8.1.0__Wed_Oct_21_2015_01_04_57_EDT/bin/destdir.sbmips.release/EQL.PSS xlrmips
CLI> support exec "raidtool"
Driver Status: Initialization has not started
CLI> su exec raidtool -Z
Active RAID LUNs: 0
Driver Status = driver initialization has not started.
Malloc Bytes = 0KB
Outstanding Active I/O's = 0
Pending I/O's = 0
Pending Resource Reqs = 0
Outstanding StripeLocks = 0
Allocated Sectors = 0
disk count:0
CLI> support exec diskview -j
You are running a support command, which is normally restricted to PS Series Tec
hnical Support personnel. Do not use a support command without instruction from
Technical Support.
Enc/Drive State Write Read Power Drive Bad ForceWrite Reset Read Scan Max Max
Retrys Retrys Cycles Timeouts Blocks Retrys Fail Timeout Errors Cominits HrstMsecs
______________________________________________________________________________________________________________________
0/ 0 Slot Empty 0 0 0 0 0 0 0 0 0 0 0
0/ 1 Slot Empty 0 0 0 0 0 0 0 0 0 0 0
0/ 2 Slot Empty 0 0 0 0 0 0 0 0 0 0 0
0/ 3 Slot Empty 0 0 0 0 0 0 0 0 0 0 0
0/ 4 Slot Empty 0 0 0 0 0 0 0 0 0 0 0
0/ 5 Slot Empty 0 0 0 0 0 0 0 0 0 0 0
0/ 6 Slot Empty 0 0 0 0 0 0 0 0 0 0 0
0/ 7 Slot Empty 0 0 0 0 0 0 0 0 0 0 0
0/ 8 Slot Empty 0 0 0 0 0 0 0 0 0 0 0
0/ 9 Slot Empty 0 0 0 0 0 0 0 0 0 0 0
0/10 Slot Empty 0 0 0 0 0 0 0 0 0 0 0
0/11 Slot Empty 0 0 0 0 0 0 0 0 0 0 0
0/12 Slot Empty 0 0 0 0 0 0 0 0 0 0 0
0/13 Slot Empty 0 0 0 0 0 0 0 0 0 0 0
dwilliam62
6 Operator
•
1516 Posts
•
6374 Points
1202
0
Posted January 21st, 2021 07:00
Hello,
I'm sure the drive slots are not empty but the controller isn't seeing them. Have you tried to restart the active controller to force a failover? See if the passive can pick up the drives?
Regards,
Don
Oleksandr Baranov
5 Posts
1175
0
Posted January 22nd, 2021 02:00
I've tried to restart controllers, backup controller is switching on as active but nothing happens with HDD.
Also have updated chassis FW and tried to restart chassis without any result for array.
Oleksandr Baranov
5 Posts
1156
0
Posted January 22nd, 2021 07:00
Already done. Nothing happens ((
dwilliam62
6 Operator
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1516 Posts
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6374 Points
1159
0
Posted January 22nd, 2021 07:00
Hello,
The next step is to remove all the components, controllers, drives, including the backplane the PSM-4110 sits in. The make sure they are fully seated and power it back up again.
Regards,
Don
DELL-Josh Cr
Community Manager
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9747 Posts
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44563 Points
1148
0
Posted January 22nd, 2021 12:00
You may want to call phone support at this point as it may be some failed hardware that is causing this.
Oleksandr Baranov
5 Posts
1206
0
Posted January 21st, 2021 07:00
P.S. All HDD slots are not empty