Hello Stonewall 40,

So with the 6E error is a communication error. Now since you stated that you have replaced the PV124T SCIS card & cable, by chance did you check your SCSI terminator to make sure that it is show as green as well. I have seen cases where a bad terminator will cause the same issue that you are experiencing. If the terminator is showing as green then I would disconnect the PV124T from the server and make sure that you can run the random moves test about 20 cycles with about 3 test tapes in the unit to see if you get the error message without any cables connected to it.

Please let us know if you have any other questions.

Hello Stonewall 40,

Thanks for the loader.txt file as it can help tell what error that the PV124T is reporting. Just had a question as I looked at the logs & it looks like every few days that the 6E error is happening, are there any server reboots that are happening as well or only rebooting the server to see if the PV124T will regain connection? If there isn’t any server reboots that are happening then it could be an issue with the SCS connection in the PV124T from the back of the PV 124t to the tape drive in the system.

Please let us know if you have any other questions.

Hello Stonewall 40,

What is the event id that you are getting in system event viewer? Your firmware is up to date for both the drive & the library so I don’t think that reflashing it will have any effect but you can always try as I have seen that work before for some customers.

Please let us know if you have any other questions.

Hello Stonewall 40,

Have you tried to use the second port on the controller card to see if you are still getting the same event id errors. Also I would check to see which drivers that you have installed for the LSI card & make sure that you are using manufactures drivers. Here is a link to the drivers for your LSI 2032. http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverid=2R4YR

If you are still getting the errors on both channels of your controller &you are using the correct drivers then I would say it could be the card that is failing.

Please let us know if you have any other questions.

Hello Stonewall 40,

So after looking at the logs it looks like the library is fine as it never lost sync with anything while doing the test. So I would say at this point it looks like it could be your controller card that is causing the issue. If you happen to have another controller card I would swap it out & test the PV124T with the new card & see if you get the same errors with a different card.

Please let us know if you have any other questions.

Hello Stonewall 40,

OK so since you are using 2008R2 you will use the native drivers form windows as they have the latest drivers for the scsi card. I had checked LSI site as well & they also have the last driver for them was for windows 2003.

Please let us know if you have any other questions.

Hello Stonewall 40,

I would try & do a downgrade of the firmware to see if the error is still occurring on the PV124T. Also when you look into the system event viewer is it still giving the event 129 & 11 as the error codes or is it giving different event #’s? Also what are the drivers that you are using for the medium changer and the tape drive?

Please let us know if you have any other questions.

Hello Stonewall 40,

Here is the link to the drivers for you PV124T. http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=P48C1&fileId=3334826149&osCode=WS8R2&productCode=powervault-124t&languageCode=EN&categoryId=TA

Please let us know if you have any other questions.

Hello Stonewall 40,

I am checking on the new errors that you list & will let you know what I can find out.

Please let us know if you have any other questions.

Thanks Sam, we have a green light on the terminator, would it be possible it could still be bad?

I will get the on site tech to run the tests as you suggested.

And will update on our progress.

We were getting in the event logs that the SCSI "driver detected a controller error" on the LSI_SCSI. Are these likely related?