Can you log in now? I'm experiencing the same issue.
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try_me2024
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569
September 23rd, 2024 05:13
https://learning.dell.com/eduservice/parseSAML
Unable to log in and access content on My Learning Hub. The link redirect has been failing at https://learning.dell.com/eduservice/parseSAML and SSO doesn't work. I have to study. Please help it has been too long.
Dell-Yanco
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Posted September 24th, 2024 19:02
Howdy @try_me2024 @Ashish Sakpal
You will not be able to open a case for support with this blank page error. Please send me an email at andrew.yanco@dell.com and let me know the email address of your account receiving that error. I will be able to open cases on your behalf with the appropriate team.
-Andrew
Dell-Yanco
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Posted December 30th, 2024 14:38
Howdy @HEMILA
You will not be able to open a case for support with this blank page error. Please send me an email at andrew.yanco@dell.com and let me know the email address of your account receiving that error. I will be able to open cases on your behalf with the appropriate team.
-Andrew
Christopher2019
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33 Posts
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Posted July 2nd, 2025 02:03
the blank screen show link https://learning.dell.com/eduservice/parseSAMLStill
still present in 2025 and every Academy exam period, not uet resolve.
let me know any workaround? it's very annoying.
Dell-Yanco
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Posted July 2nd, 2025 18:52
@Christopher2019 IT was able to correct the issue causing this error earlier. Please clear your cache and cookies and close completely out of your browser before trying again. If you encounter any further issues, please send me an email at andrew.yanco@dell.com and let me know the email address of your account so I can engage the appropriate teams.
Christopher2019
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Posted July 3rd, 2025 01:12
@Dell-Yanco After posting this conversation, even though I did not clear the cache and cookies, it started working again. Thanks for your reply!
s.hashchenko
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Posted November 11th, 2025 16:17
I cleared my cache and cookies and close completely out of my browser Edge before trying again.
Unfortunately this did not solve the problem.
I opened a case and am waiting for a solution to this problem from the vendor support team.
p.s. wrote to Andrew directly, and received the following message:I am no longer employed with Dell as of 10/10/25.
If you need Dell Learning Support, please visit https://learning.dell.com/content/dell/en-us/home/support.html.
(edited)
Christopher2019
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Posted November 12th, 2025 01:04
There is an immediate workaround: try using another browser, such as Firefox, Chrome, Edge, or one other than the one you currently use. Check to see if it works.
s.hashchenko
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Posted November 12th, 2025 07:54
Yes, I tried using Firefox, Chrome and Edge in standart or anonymous mode. And I completely deleted cookies. And did the same on another PC that never went to the Dell website address.
I also tried use a VPN network.
But I didn't achieve any result - the answer was the same in all cases - the link redirect has been failing at https://learning.dell.com/eduservice/parseSAML and SSO doesn't work
Ashish Sakpal
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Posted September 24th, 2024 17:36
I am also waiting for this resolution, does Dell is going to resolve this ?