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3660
November 30th, 2021 03:00
Downgrade to win 10
Inspiron 3891
The win 11 supplied with above is impsosible to work fully. Two installs and keep getting lock up on Dell log. Ctrl/alt/del works at times. Done the fixes (?) power settings etc. Did want to add another drive but one post suggested return the unit as sorting out new drive to difficult. At present the unit is of no use and am back on an older system
Is there a route for fast return and replace with win 10 or to get a win 10 install to run?
many thnaks
yours in desperation, Doug
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fireberd
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November 30th, 2021 03:00
If it came with Win 11 there is no Dell Win 10 available. You would have to supply Win 10 OS.
fireberd
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November 30th, 2021 06:00
To add to my response. Best option is to remove the Dell system drive and use a different drive with the clean Win 10 install. If you install Win 10 over 11 you will lose everything as noted. I'm not convinced Win 10 will solve your problems as Win 11 is basically Win 10 with some "window dressing". In addition, if you want warranty support, support could (good possibility) make you have the OS it was delivered with installed before giving support.
redxps630
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November 30th, 2021 06:00
Re: Is there a route for fast return and replace with win 10 or to get a win 10 install to run
probably easier to do your own downgrade by preparing a bootable usb using Microsoft media creation tool. boot from usb then do a clean install of Win 10. You will lost all factory data on the ssd.
Douggieuk
2 Intern
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40 Posts
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December 1st, 2021 03:00
Hi,
Cheers for taking time to respond. The unit is being sent back. Dell support was good at remote fix bu the very good tech guy, Romerico Ramon, was unable to rectify it, looked like win11 was well corrupt. So a first reboot and and reset to get new copy from Dell. However when trying to download from Dell the message was some of the files are not available. At this point I gave up. Its now awaiting collection and return. The hardware and dell support seem good. Just let down by win11 and some bloatware.
Many thanks for input. take care and lookafter each other
Doug