Start a Conversation

Unsolved

This post is more than 5 years old

E

100009

February 17th, 2018 01:00

Keyboard and Mouse not working.

I have a Dell Inspiron desktop, with windows 10 loaded.  Yesterday the keyboard and mouse stopped working (both test fine on another computer).  I can boot to the login/clock screen on the computer but nothing else.  I cant get to windows, I cant enter my password.  I cant even see the mouse pointer.  (I cant get to recovery mode.  I cant get to safe mode.  I can press F2 to get to bios and keyboard/mouse works there, but it works no where else).

Any ideas on how to get this to work again?

1 Message

August 24th, 2018 09:00

We just had the same issue happen. Only the keyboard stopped working, mouse worked fine. Tried 3 seperate brand new dell keyboards with no luck, they all worked on a seperate computer. Then tried a generic brand and works fine... go figure

August 3rd, 2019 19:00

sorry what i meant to say was that im having this issue as well , i tried unplugging the psu and cleaning it, i tried unplugging psu and holding power button for 30 sec, i tried taking out ram sticks and cleaning them , i tried only leaving one ram stick in and neither of these worked , no display on monitor , no display on mouse , no display on keyboard , when i turn on my desktop , theres no beep , i tested my monitor and keyboard and mouse on another pc and worked fine , every time i unplug my mouse and re plug it back it , the mouse cursor lights on but turns off instantly indicating me that theres power in the motherboard, please help it would be very appreciated.

August 3rd, 2019 19:00

August 3rd, 2019 19:00

10 Elder

 • 

43.8K Posts

August 3rd, 2019 19:00

@yahilbeatz - Next time just click Reply to make a new post in a thread.  Don't put your post in the tags for that previous post.

Always include the exact PC model and version of Windows in your posts.

Did you recently allow Dell's SupportAssist app to install a BIOS update or some other updates, or do a Windows update?

Is your PC under warranty?

Moderator

 • 

16.8K Posts

August 6th, 2019 07:00

yahilbeatz,

 

Click my name and private message me the pc service tag number.

 

 

 

No Events found!

Top