Unsolved
1 Rookie
•
1 Message
0
17
LAPTOP SHUTTING DOWN AFTER EVERY 30 MIN
Inspiron 15 7559
Hello, I have an Inspiron 15 7559 laptop that keeps on shutting down every 30 min both on bios interface and windows. I found out that the problem was the missing Intel Management Engine from the device manager. I tried to reinstall the driver but it kept on prompting 'the platform is not supported'. How do I go about this issue?
redxps630
7 Technologist
7 Technologist
•
10.4K Posts
0
May 12th, 2024 21:22
I have same problem there is nothing you can do other than trying to upgrade to latest bios. If already done nothing else helps. One miracle that a user reported by using some Intel tool to check the ME did not work in my case. Well if you ever succeeded to overcome this problem pls let me know.
Chino de Oro
5 Practitioner
5 Practitioner
•
5K Posts
0
May 12th, 2024 22:34
Are we talking about a gonna be 10 years old system starting to develop issue or a result of some recent update/upgrade.
Did you try Intel ME driver 2017 or Intel ME driver 2019. If that was the cause, how was the system managed all this years, with or without Intel ME.
Have you troubleshoot for thermal or power issue. In worse case (unknown of the cause), considering a clean installation of operating system with latest updates.