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Go to Solution7577 touchpad
Hi folks,
I've a 7577 Inspiron. I'm using Windows 10 and when I go to Settings, Devices and Touchpad, there is a tick box for "Leave the touch pad active while using external mouse."
I would like to take the tick out of the box so the touchpad is disabled while gaming with external mouse and touchpad comes back on when external mouse is unplugged.
But strangely, with no external mouse attached and if I take the tick out of the box, the touchpad won't work at all. Seems I've to leave the pad active all the time. Tricky when playing shooters with keyboard and mouse.
Any advice will be gratefully appreciated. Thanks.
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Posted June 11th, 2018 13:00
The option seems to work correctly on my 7577.
When I first unchecked the box my touchpad didn't work so I thought I was having this issue but then i found that I didn't turn off my bluetooth mouse that was in my bag. Once I disconnected the Bluetooth mouse, my trackpad was working with the box unchecked.
Also be sure you don't have any software installed that emulates a mouse.
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Posted June 11th, 2018 13:00
Hey guys, any ideas?
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Posted June 11th, 2018 13:00
hi S1lentSymph0ny,
Thanks for the reply
Ive a wired mouse that's what I unplug. I don't think I've anything installed that could be emulating a mouse. The only software I installed was Logitech gaming software when I got the Logitech mouse.
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Posted June 11th, 2018 14:00
I think you may be on to something there. Let me have a look and I'll get back shortly. Thanks for the help
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Posted June 11th, 2018 15:00
hey S1lentSymph0ny,
You were right. It's the Logitech software with the virtual mouse. Now I just to find out how to run the Logitech software as I use it for controlling a gaming headset.
Can't believe Dell tech support couldn't figure that but you did. Well done
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Posted June 11th, 2018 16:00
For anyone else who uses the Logitech gaming software like me, under HID devices in Device manager, just simply disable the Logitech virtual mouse and you should have no problem plugging in your Logitech mouse and have the touch pad turn off. And then turn back on when unplugging the mouse.
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Posted April 4th, 2019 11:00
Hey, rogersk!
Thanks for this! Been finding a solution for a long time now and this is one of the only threads with a clue as to what is happening.
As a follow-up to those who still can't find it (especially for those on the latest versions of Windows or are using Logitech G Hub), you might be able to find the said virtual mouse driver by hitting properties on every HID-compliant mouse entry. One of them should indicate that it is a Logitech Virtual Mouse in the Location section. Head over to the Driver section and hit Disable Device. Photos below for reference;
Identifying the Virtual Mouse
Disabling the Virtual Mouse
Hope it helps those still finding a solution :)
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Posted August 13th, 2019 18:00
It should be listed under Human Interface Devices (HID). I disabled the Logitech Virtual Mouse on this location and that worked for me.
Thanks
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Posted May 12th, 2020 10:00
Your solution is great. I wonder why does Logitech create this and caused this issue?
S1lentSymph0ny
2 Intern
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25 Posts
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Posted June 11th, 2018 14:00
It could be the Logitech software causing the computer to think an external mouse is still plugged in. You could try uninstalling it temporarily to see if there is any change.
Here is an image of the virtual keyboard and mouse that gets installed with the Logitech Gaming Software.
Logitech Gaming Software Virtual Devices
Image Source