7586 Windows 11

Question

Inspiron 15 7586 2-in-1 and Win 11

Inspiron 7586 is on list of those that ARE compatible with Win 11.

All requirements are fulfilled (per PC Health Check).

About 2 weeks ago I FINALLY got message offering update to Win 11.

It failed & reverted to windows 10.

Error is 0x80070002.

Now I am no longer offered Win 11.

Also I have NEVER been offered Win 10 ver 21H2

I did Troubleshooting Windows Update - a problem was found & "fixed" but update failed again.

I renamed Software Distribution folder - but update failed again too

I also renamed catroot2 & still update failed.

Has anyone with Inspiron 7586 updated to Win 11??

Yes, I did the following too:
( tho' to rename catroot2 I had to previously restart laptop at command prompt)

net stop wuauserv
net stop cryptsvc
net stop bits
net stop msiserver

ren C:\windows\SoftwareDistribution SoftWareDistribution.old
ren C:\windows\system32\catroot2 catroot2.old

net start wuauserv
net start cryptsvc
net start bits
net start msiserver

exit

I ran the Win 10 21H2 update & that got reverted too -- but no error code, and nothing in update history

Has ANYONE with an Inspiron 7586 SUCCESSFULLY updated to Windows 11?

Saltgrass · Answer

Well, the 80070002 error means 'File Not Found'.  I don't know what file it is referring to. You might try downloading using the media creation tool to create the Install media.  Once you have that, you can try running the setup file from the Win 10 Desktop. If you have not checked the Microsoft community, you might look here.  Results in Windows - Microsoft Community

Chino de Oro · Answer

@jimwae , the best way is a clean install.  Just back up all your data.  Perform a data wipe to restore your drive performance.  Clean install win 11 with a USB drive.  Run update afterward, your new win 11 should be activated and all drivers are installed automatically.

suemccartin · Answer

ok sounds like i'm doing a clean install but how did you get around the tpm issue, I don't have any settings that i can find in my bios and i have the latest bios as far as I can tell???

JOcean · Answer

@suemccartin  what is the exact model of your system? Also make sure that PTT is enabled in the BIOS.

Inspiron

7586 Windows 11

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