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Fayez Elmassry
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August 5th, 2020 04:00
Alienware Command center not opening
I just bought A dell G5 15 5590, and proceeded to download and install Alienware command center after the installation was complete i tried opening it the logo appears and then the application closes and nothing happens. I uninstalled it and downloaded it from the site again etc. and still the same problem.
Hi @Fayez Elmassry try this. Download the free Revo Uninstaller and use with Advanced scanning mode setting. Try to install the AWCC if not listed in Programs and Features, then use Revo Uninstaller to see if it is listed. If yes, use Revo Uninstaller to uninstall your AWCC, press Scan and when prompted select and delete all files, you might get a second prompt to select and delete more files. You have now removed everything associated with the AWCC. After restart, you should be able to clean install the AWCC, as if for the first time. Kind regards.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]Fayez Elmassry
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Posted August 5th, 2020 16:00
hello @crimsom @Alienware Area-51 ALX 2006 I did download it from my product page yet it doesn't work even after uninstalling and reinstalling that is the problem.
Hi @Fayez Elmassry your Dell G5 15 5590 Support's Drivers and Downloads page is Here. At the top of this support page, click on Detect Drivers. You may now wish to save shortcut to this page for your Dell Service Tag. Download AWCC v5.2.91.0, right click and Run as administrator.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]Fayez Elmassry
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Posted August 5th, 2020 17:00
@crimsom It is listen in apps and features but in revo i can only find alienware command center suite. Also thanks a lot for the help so far
Your G model is not an Alienware.* The model name is G3- one step below Alienware. But you can use ACC. See the info here-
https://www.dell.com/support/article/en-us/sln128904/alienware-command-center-quick-guide?lang=en
See this about installing audio driver before the ACC-- Important Information: It is recommended that you install the audio driver version 6.0.1.8394 or later before installing this update. It is applicable on Alienware and G-Series systems with Realtek audio.
Dell G3 drivers and software here--https://www.dell.com/support/home/en-us/product-support/product/g-series-15-5590-laptop/drivers
*See Chris' post at the top of the Alienware forum https://www.dell.com/community/Alienware/Inspiron-G-are-not-Alienware-Do-not-post-here/td-p/7324441
- your welcome.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
Hi @Fayez Elmassry you have found AWCC in Revo Uninstaller as "Alienware Command Center Suite" (i.e. AWCC Suite) and are now ready for Revo Uninstaller to remove it.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]Fayez Elmassry
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Posted August 6th, 2020 02:00
@crimsom I used revo uninstaller and finished uninstalling. Then i reinstalled it still the same problem.
So a G3 is an Inspiron?
but why the G then?
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
A51-06
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Posted August 5th, 2020 09:00
Download the command center from Your Product page.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!