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2 Posts
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5769
April 21st, 2020 13:00
Audio realtek driver won't install
I can't install Realtek ALC3234 on my dell inspiron 3543, it gives me failure Error Code 0xe0000246 (Logs below
It won't show in device manager nor when seeing installed software (so i don't think it's already installed which is one of the error indicators i guess)
What I tried already and didn't work:
I reinstalled the Intel Chipset Driver, rebooted, and tried that again.
-Updating driver from device manager> high difinition audio device>upade driver>both search online and choosing from computer.
-Registery Edit>Local machine>Software>policies>Microsoft>windows>creating new key deviceinstall> creating Settings under it> creating DWORD(32-Bit) InstallTimeout with value 708
-Tried Driver Installation Softwares like driver booster and driverpack solution
-System restore (there's none)
Edit: -Also tried "add legacy hardware" from device manager
-Don't have Microsoft UAA Bus Driver installed
Any help would be appreciated
The logs were too long so I left only the vendor part(!) is that okay?
The Logs from installation attempt:
--- Start of Vendor Software Log ---
[04/20/20 19:53:33] ASCII payload log file detected.
[04/20/20 19:53:33] ======================================================================================================================================
Realtek High Definition Audio Driver
======================================================================================================================================
Command : "C:\ProgramData\Dell\drivers\Audio_Driver_PKGMR_WN32_6.0.1.7564_A01\DELLMUP.exe" /v" LOGFILE="C:\ProgramData\dell\drivers\Audio_Driver_PKGMR_WN32_6.0.1.7564_A01\DUP3ECF.tmp""
Date : 2020-4-20 19:50:7.644
User : It him
======================================================================================================================================
Starting to get initial ...
[OS] : 10.0
-Build : 18362
-Service Pack : 0
-x64 system : 1
-MCE system : 0
-Server system : 0
-System Language ID : 0x0409
-User Language ID : 0x0409
[Default Path] :
-tcRtkTempDir : C:\ProgramData\Dell\drivers\Audio_Driver_PKGMR_WN32_6.0.1.7564_A01
-tcISSetupLocation : C:\ProgramData\Dell\drivers\Audio_Driver_PKGMR_WN32_6.0.1.7564_A01
Collecting inventory ...
Checking driver version ...
[Realtek Audio Driver for DELL MUP Package]
MUP Package Version : 6.0.1.7564
C:\ProgramData\Dell\drivers\Audio_Driver_PKGMR_WN32_6.0.1.7564_A01\RealtekHDAudio\Vista64\RTKVHD64.sys
[Realtek HD Audio Driver]
Installed version : 6.0.1.8581
Package version : 6.0.1.7564
Executing update ... [2020-4-20 19:50:7.660]
Run Setup Command : C:\ProgramData\Dell\drivers\Audio_Driver_PKGMR_WN32_6.0.1.7564_A01\RealtekHDAudio\Setup.exe /z[-rpC:\ProgramData\Dell\drivers\Audio_Driver_PKGMR_WN32_6.0.1.7564_A01\RHDSetup.log]
-------- Realtek Installer response : C:\ProgramData\Dell\drivers\Audio_Driver_PKGMR_WN32_6.0.1.7564_A01\RHDSetup.log --------
[ResponseResult]
ResultCode=0
[Install Progress]
Confirm Realtek Driver
Check Operation System Version
OS Information [WINMAJOR Number] = 10
OS Information [WINMAJOR String] = 10.0
OS Information [SYSINFO.nWinMajor] = 10
OS Information [SYSINFO.nWinMinor] = 0
OS Information [IsWin2000] = 0
OS Information [IsWinXP] = 0
OS Information [IsWin2003] = 0
OS Information [IsVista] = 0
OS Information [IsWin2008] = 0
OS Information [IsWin7] = 0
OS Information [IsWin8] = 0
OS Information [IsWin8.1] = 0
OS Information [IsWin10] = 1
OS Information [IsWin2008R2x64] = 0
OS Information [IsMCE] = 0
OS Information [IsServer] = 0
OS Information [Service Pack] = 0
OS Information [x64] = 1
Operation System was Windows x64
Rtlupd [GetRtlupdForPackage] = 1
Rtlupd version [C:\ProgramData\Dell\drivers\Audio_Driver_PKGMR_WN32_6.0.1.7564_A01\RealtekHDAudio\Vista64\RtlUpd64.exe] = 3.0.0.0
Rtkupd version [\] =
Current use Rtlupd version [C:\ProgramData\Dell\drivers\Audio_Driver_PKGMR_WN32_6.0.1.7564_A01\RealtekHDAudio\Vista64\RtlUpd64.exe] = 3.0.0.0
Default Path [WDMDir] = Vista64
Default Path [RtkAudioDir] = C:\Program Files (x86)\Realtek\Audio
Default Path [RtkAudioDir x64] = C:\Program Files\Realtek\Audio
Default Path [RtlTempDir] = C:\Program Files (x86)\Realtek\Audio\Drivers
Default Path [RtkHDADrvDir] = C:\Program Files (x86)\Realtek\Audio\Drivers\Vista64
Default Path [RtkHDMIDrvDir] = C:\Program Files (x86)\Realtek\Audio\Drivers\HDMI\XP2K
Default Path [RtlPFHDADir] = C:\Program Files\Realtek\Audio\HDA
Default Path [USBDrvDir] = C:\ProgramData\Dell\drivers\Audio_Driver_PKGMR_WN32_6.0.1.7564_A01\RealtekHDAudio\USBAud
Default Path [RtkUSBDrvDir] = C:\Program Files (x86)\Realtek\Audio\USBAud\Driver
Default Path [RtkIntelHDASSTPath] = C:\Program Files (x86)\Realtek\Audio\Drivers\IntelHDASST
Default Registry key [Installer Base Key] = SOFTWARE\Realtek\Audio\Installer
Current driver version = 6.0.1.7564 x64 Edition
Realtek HD Audio Driver Vista64 Directory Exist .
Waves Application Directory Exist
~Go to upgrade procedure ( First )
Run RtlUpd64.exe : C:\ProgramData\Dell\drivers\Audio_Driver_PKGMR_WN32_6.0.1.7564_A01\RealtekHDAudio\Vista64\RtlUpd64.exe --- > -r -s -nrg2709 (TRUE)
Upgrade mode - Install Setup Service
Upgrade mode - Found Setup Service File !
Installer will reboot system : WILL_REBOOT
InstallShield was aborted
-------- Realtek Installer response end --------
Execution update completed [2020-4-20 19:53:33.270]
======================================================================================================================================
[Update Result]...
Update ready to be applied at reboot .
Rtk Code = 0x00000000
IS Code = 0x80042000
Install Result = 0
UPD execution code =
USB UPD execution code =
SetupAPI running code =
Exit Code = 1603 ( Error )
======================================================================================================================================
End : 2020-4-20 19:53:33.270
[04/20/20 19:53:33]
--- End of Vendor Software Log ---



Mary G
4 Operator
•
20.1K Posts
0
April 21st, 2020 13:00
Laptops must get all drivers from Dell not from the original hardware/software manufacturers. Dell customizes all drivers for your exact model. Go to Dell downloads to get your original drivers.
https://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15-3543-laptop/drivers
Naguibb
2 Posts
0
April 21st, 2020 13:00
Thanks for the reply, I downloaded all the drivers from the dell website using my dell service tag and made sure it's compatible with my windows 10 64bit
TyroMalone
1 Message
0
August 3rd, 2021 05:00
Hi,
Did you get help in this? im super frustrated. I did the same and the drivers wont install.
Regards,
fireberd
9 Legend
•
33.4K Posts
0
August 3rd, 2021 06:00
Reviving an old thread usually doesn't get a response from the user.
Best to start a new thread, and always include your specific model number and OS on any initial problem post.
XPS_Man
5 Practitioner
•
2.4K Posts
0
August 3rd, 2021 07:00
This thread is very old
Now a days we Open SupportAssist and run Driver updates.