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Tuba4

updated

5 years ago

T

Tuba4

4 Posts

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September 22nd, 2021 11:00

Blue Screen

My Inspiron 15, 3000 series Laptop shows screen saver but when I swipe to Login, I get blue screen with cursor, no error message. Sometimes when I swipe I see login screen flash by before blue screen. If I turn off power and turn on, it is same. Nothing is plugged in except mouse.  F keys do nothing except F8 brings up Project.  Any ideas? 

  • XPS_Man

    7 Practitioner

    2448 Posts

    11950 Points

    679

    0

    Posted September 22nd, 2021 15:00

    Crash the Machine 2-3 times to access recovery options. 

    AS soon as machine passes dell logo hold power button to turn it off. 

    Once it has crashed 2-3 time it will show a repair screen and you can Choose advanced options. 

    You can try following in repair options. 

    System restore 

    Startup settings to get machine in safe mode. 

     

  • Tuba4

    4 Posts

    669

    0

    Posted September 22nd, 2021 19:00

    Should I cut the power multiple times to attempt crashing it?

  • Tuba4

    4 Posts

    669

    0

    Posted September 22nd, 2021 19:00

    Thank you but I cannot crash it to get a Dell logo.  I have turned it oof, I have cut the power, I have closed the lid but as soon as I power it, I get the same screensaver that shows up from sleep.

  • AdrianG001

    6 Operator

    3958 Posts

    646

    0

    Posted September 25th, 2021 04:00

    When a critical error is detected in Windows, your computer restarts itself to prevent any further damage.

    This is a safety measure that is integrated into Windows. To further analyze the STOP error, we must know the error code and information that is associated with the error.

    This information is displayed when you turn off automatic restart. To turn off automatic restart, follow these steps:

    1. Click Start 
       

       

      , then type "advanced system settings."
      The System Properties window appears.
    2. Click the Advanced tab.
    3. Under the Startup and Recovery section, select Settings....
    4. Under System failure, clear the box next to Automatically restart.
    5. Click OK, then click Apply and OK to complete the update.
  • Tuba4

    4 Posts

    624

    0

    Posted September 29th, 2021 09:00

    Thanks for help. There was no error code and no way to reboot, crash or restart. No way to reach Dell logo.  No way to shut off either by key or by cutting power. It was stuck in sleep mode with screensaver but blue screen in place of login page. I ended up having to take it in for repair.