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bigpufan

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5 years ago

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bigpufan

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November 25th, 2021 19:00

Boot Problem with Inspiron 5481

My daughter's laptop began getting stuck on the Dell Logo (not getting to the spinning circle).  I reinstalled Windows 10 Home to no avail.  If hold down F10 on a cold boot, it will come up normally.  If I select restart, then it gets stuck again.  If I shut it down and then turn it on, it comes up normally as well.  If I hold F12 while bringing it up, it brings up the boot menu.  I can select Windows Boot Manager and it will start up normally.  If I select the UEFI: PC (etc), it will not. (I will admit that I don't know anything about those options, so that may be normal.)  

   I've worked on this for three weeks, and I have no idea what the problem is. If it were my laptop, I could actually live with it, but my daughter wouldn't be able to handle it in this state.  Any help is greatly appreciated!

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