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1 Rookie

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3 Posts

12828

March 17th, 2021 07:00

Camera with half black screen

When I joined my meeting today with my camera, half the screen is black.  I did not drop or spill anything on it.  Any help would be appreciated.  My second grade students were totally thrown off and distracted by  only seeing half of me!  

6 Operator

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11.1K Posts

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38.4K Points

March 17th, 2021 08:00

Did it ever work?

1 Rookie

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3 Posts

March 17th, 2021 08:00

Yes!  I've had the computer since october and use it everyday for my google meets with my students.

6 Operator

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6.2K Posts

March 17th, 2021 08:00

Welcome to the Dell Community @MariaFiant 

To better assist you, the members and I would need the exact model number of your laptop/desktop???

  1. Identify your Dell:

https://www.dell.com/support/contents/us/en/04/category/product-support/self-support-knowledgebase/l...

  1. Go into your BIOS.

Power-on the system and start tapping the F2 key to enter System Setup.

  1. In Windows:

Hold down the” Windows “key and tap the “R “key.

Then type msinfo32 and hit enter.

Best regards,

U2

1 Rookie

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3 Posts

March 17th, 2021 08:00

Hi, it is an inspiron 7500 2in 1

6 Operator

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11.1K Posts

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38.4K Points

March 17th, 2021 15:00

You can go online to onlinemictest.com and test out the webcam.

 

1 Message

November 11th, 2021 13:00

Okay, what am I missing here? I'm not understanding this as a solution, which is sad, because I have the exact same problem - this is just asking what the computer model is, right? How is finding out the model going to fix the the camera? Please help!

6 Operator

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4K Posts

November 12th, 2021 01:00

After some research I found that  permission needs to be given to any App that access the camera on your tablet, including the Camera App.

To check the permissions on the Camera App:

>Launch Camera App.
>From the Settings Charm, select Permissions.
>Under the Privacy option, move the slider to turn on the access.

Hope it helps.

1 Rookie

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1 Message

January 6th, 2022 10:00

I just resolved the same issue on my Dell Latitude 5420 laptop. It was such a simply fix! 

On top of the webcam, there's a little slider button that slides across the webcam. Just make sure it's slide al the way to the left, completing opening your webcam lens. When the cover is closed, it's red, It's hard to see it. So glad this was a simply fix!! 

If you don't have this Dell model, still check for a webcam cover slider button to see if that's the case in your situation, since it's so simple to text. Good luck to everyone!!

1 Rookie

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1 Message

June 5th, 2022 13:00

Thank you so much for this simple fix!  I thought I had managed to dislodge the camera somehow, but it was just that little slider blocking 4/5s of the camera lens.

1 Message

July 28th, 2022 12:00

Thanks man, you save me.

1 Message

February 15th, 2024 04:48

@Surfdancer777​ I had the same issue on my HP elitebook thx for the help!

1 Rookie

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1 Message

April 29th, 2024 15:34

@Surfdancer777​ this is old, but THANK YOU! I had the same problem, and never once noticed that slider bar. I really thought I somehow managed to dislodge something in my laptop. 

1 Rookie

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1 Message

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2 Points

August 29th, 2024 22:15

@Surfdancer777​ thank you so so much i also didnt see it at first! Your are a real life saver for me

1 Rookie

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1 Message

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2 Points

October 12th, 2024 02:03

Same here!  Thank you!

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