Hi,

I have a dell inspiron 11 3169 which for some reason boots only to the BIOS recovery menu, I get 2 options on the screen:

1- Recover BIOS: and when I choose it the only thing that happens is it will show an error message saying "flash update failed. press any key to reset system". and the system freezes even if I press any key nothing happens, I have to hold down the power button to restart it.

2- Reset BIOS Settings to Default: which shows only the usual messages to confirm that I want to reset the BIOS and when I do confirm it will just restart and return back to the same screen.

I have created a bootable usb drive and downloaded the BIOS file from the support site but I can't boot from the flash drive to install it, can't enter to one-time boot menu.

Is there a solution to this?

Thanks,