7 Posts
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44457
Dell Inspiron 15 7579 2-in-1 hinge problem and warranty denied
I bought my Dell Inspiron 15 7579 2-in-1 back in 2016 and used it for the last 3 years without much issue. I even took a Next Business Day on-site premium support warranty extension.
Today, I noticed that there is a small gap between the display panel and the back case. When I contacted dell support via twitter and after sending lots of pictures from different angles, they informed that the gap is not covered under the warranty as it caused due to wear and tear. There is no physical damage anywhere on the laptop and I have been handling this device with care.
While doing a quick search on this forum for Inspiron 15 7579, I could find many users with the exact same issue of hinge/display panel separation. Yet, dell chooses to ignore this as "wear and tear" by the user.. I was advised to contact out of warranty support, but I know they will be charging a hefty amount to replace the display of a 3-year laptop.
I wonder how many laptops display gets separated due to wear and tear as this has not happened for 3 laptops I have used in past. This particular model is very fragile with ultra-slim design and 340-degree rotation which is not there many mid-range laptops especially on a heavy 15.6" form factor. Even though this was marked as a 2-in-1 tablet/laptop hybrid, no one can use it as a tablet due to the huge size and super heavy. The 2-in1 form factor just made this laptop more fragile.
I now regret buying this laptop as well spending a huge amount on that no good premium support warranty. Never going to buy a Dell product again.
Exact same issues reported:
https://www.dell.com/community/Laptops-General-Read-Only/Inspiron-15-7559-hinge-fix/td-p/5183000
Chris-chan90
1 Message
2
October 27th, 2020 08:00
Thanks, tharun518.
I exactly followed your advice and it worked.
Indeed you can find several sellers for the piece (0GCPWV or GCPWV) on aliexpress, however the cheapest price I could find was 53 dollars (CAD) including shipment.
Shipment to Montreal took a month but the product came in perfect condition.
This do-it-yourself video is very helpful (only shows how to remove back cover), then do reverse steps for re-assembly:
https://www.youtube.com/watch?v=AROhSVSkKG8
I have to mention that you need some TOOLS at home and the procedure is several levels above other simple replacements (e.g. replace Battery). Also, you need to guard the original screws (the three screws that fall out of your laptop because of the broken connection). They don't come with the replacement part.
The most difficult part is to separate LCD display from the back (separation tool for bike repair was helpful here, the one that separates the rim from the wheel).
Anyway, took me one evening for the whole repair. Saved me a costly dell repair while still being able to work with the Laptop in broken condition (just don't close it).
Greets from Canada,
Chris
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
1
August 17th, 2019 08:00
Welcome to the Dell Community @tharun518
Sorry to hear about your display separation.
This is caused by the amount of use "Opening and Closing" and by poor hinge design.
But it is not just limited to Dell.
One of the worst is the HP X360 models!!!
Any of the x360's or in your case x340 have a higher separation rate than others.
You could try and tighten the screws and see if it helps but you may find it difficult.
Inspiron 15 70002-in-1 Service Manual:
https://www.dell.com/support/manuals/us/en/04/inspiron-15-7579-2-in-1-laptop/inspiron-15-7579-laptop-sm/before-working-inside-your-computer?guid=guid-5d3b1051-9384-409a-8d5b-9b53bd496de8&lang=en-us
Best regards,
U2
tharun518
7 Posts
0
August 18th, 2019 01:00
Thanks for the suggest @U2CAMEB4ME .
I opened it up after checking below youtube video. Earlier I couldn't comprehend why everyone was calling this a "hinge" issue when the display panel was separating. But I can understand it now after seeing this.
The plastic screw holes are all broken and all screws missing. The problem is down to low quality plastic holes taking a lot of pressure from opening/closing and 350-degree rotation of the lid. Also, the hinges are super tight requiring a lot of pressure to make it swing. If the screw holes were made out of metal or a stronger fiber, it might have held up better.
Dell should at least acknowledge this issue given how many users are having this issue and dell charging almost half price of the entire device to fix it. If you check the comments on below youtube videos, you can understand how widespread this issue is.
There are a few Youtube videos on this issue and how to fix it. Apparently, I have to replace the back case which can be ordered from Alixpress for around $40.
Ref: https://www.youtube.com/watch?v=aEx6ooz8FiE&t=2334s
https://www.youtube.com/watch?v=3kqwb-u5I9Y
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
0
August 18th, 2019 02:00
@tharun518
Until a 'Moderator" approves of your photo only you can see it.
When I said poor hinge design I did not mean the hinge itself but how they are mounted to the laptop.
Since I posted this picture before you should be able to see it now.
The brass colored nuts are "Gnarled" around the edges.
They are then pressed into the small plastic holes. "Cheap Design"
The one thing about newer "Apple" computers is that they have metal mounts for there lids and base.
Regards,
U2
EDIT: This photo is of an HP laptop.
tharun518
7 Posts
2
August 18th, 2019 08:00
@U2CAMEB4ME Yes, exactly this is the issue. In my case, I can only see some broken plastic holes. Here is a link to the image hosted outside.
https://gifyu.com/image/hKB2
Maybe all laptops come with this cheap plastic screw hole design. The problem with Inspiron 7000 2-in-1 is that the hinge is super tight and it swings 350-degree putting a lot of pressure on the plastic screw holders causing it to break.
This is clearly a design flaw and a quick google search revealed that hundreds of users are affected by this. Yet Dell is not acknowledging or honouring their warranty. On the other hand, some manufacturers acknowledge their product defects(butterfly keyboard) and offer free replacement even without warranty.
tharun518
7 Posts
0
August 19th, 2019 01:00
Dell introduced a new hinge design for 2019 Inspiron 2-in-1. This looks super stylish and durable. At least new users will not be suffering the same faith as me.
https://www.thurrott.com/hardware/196053/dell-introduces-improved-inspiron-2-in-1s-with-new-hinge-design
CLopez84
1 Message
3
November 12th, 2019 08:00
I bought the laptop from my brother that bought it brand new and never used it. I had it for not even one year and one day when flipping it open BOOM! Plastic pieces flying everywhere and the screen is detached. Talk about very and I mean extremely badly made. You should be embarrassed Dell!!! Worst laptop I have ever owned! I will never buy another touch screen Dell ever again and if you are thinking of doing so don’t if you want a flimsy cheap laptop that will break right away!
Christian Lopez
JayKaye386
1 Message
3
November 28th, 2019 10:00
I had the same problem and hardly opened and closed it very often since I use it as a desktop replacement when I move between NY and FL in the spring and fall. They refused to cover it and it cost me over $150 including the expedited shipping/repair. Shame on Dell since this is a common defect.
itserve
6 Posts
0
March 24th, 2020 07:00
I have the exact same problem. Despite purchasing the premium extended warranty and clearly this is an internal failure. It looks like I will need to get an independent engineers report then pursue the matter in the small claims court.
itserve
6 Posts
0
March 24th, 2020 07:00
Same problem, a video shows it clearly.
itserve
6 Posts
0
March 24th, 2020 11:00
@DellCares - What a joke, more like they don't give a toss....
Trigital
7 Posts
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April 26th, 2020 07:00
This is not cheap engineering. Is it bad, on purpose engineering. Dell evolved, is not just a brand for cheap Chinese products. Now they has very old and imbecile project managers for this kind of complicated design. Those hinges is to complicated to be cheap. They invest a lot in this, only for making a protocol for denied warranty.
Trigital
7 Posts
0
April 26th, 2020 07:00
Why this non-logical system?
Only because Dell has a budget to spend, thinking that this is a future investment. 100% failure, this is Dell new strategy.
I demand, cover, screen, hinge, etc, for free, to my door, without any questions or details.
Trigital
7 Posts
0
April 26th, 2020 07:00
The plastic frame tear out is just the effect of the hardened hinge. Is it also the security for this to happened.
Trigital
7 Posts
0
April 26th, 2020 08:00
This nuts, is the secret. On every opening, become more tight. Is technically incorrect to mount a single nut, without a contra-nut. Dell invent this easy way for the hinge to become harder. In time, hinge become harder and harder till tear out the screws from the aluminium cover. To be sure, about this, Dell use plastic inside the aluminium.