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December 2nd, 2019 18:00
dell inspiron 15 Error code 2000-0415
BIOS A10
Validation 117133
I recently spilled some drink onto my laptop keyboard, no damage I'm aware of but i did have to take the keys off to clean it, and now on startup it gives 8 beeps in intervals until shut down, no display. If i hold D on startup it will turn on the back light but no display and beeps continue. Holding F12 while connected HDMI to a seperate monitor gives me error code 2000-0415 "Check LCD cable". I've searched for about two weeks now so i thought I'd just confirm my fears. Will i have to take my computer apart just to reseat the LCD cable? Thank you for help and advice
p.s. did run full diagnostics, everything else came up fine except cables and notebook panel
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JOcean
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December 2nd, 2019 19:00
Yes, you will have to open up the system to check the cable. It may be that the cable is loose but considering that something spilled on it the problem could be the cable is shorted or that the connection needs to be cleaned. But at worse it may be the cable and possibly the screen will need to be replaced. But open it up and have a look it may be something easy to correct.
You did not post the exact model of your system and without that I cannot direct you to the correct service manual for instructions on opening the system and accessing the cable and screen.
TazingLemon
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August 12th, 2020 14:00
I have a similar issue except nothing was spilled on it.
Dell Inspiron 3542 Laptop with a 2000-0415 error but everything other category came out with flying colors.
when I open the laptop, what do I look for
ejn63
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August 12th, 2020 15:00
Before taking anything apart, can you get a screen self-test to run (hold the D key while powering up)?
krmdusa
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October 14th, 2023 11:34
Hello
I have a dell E7450. I am getting the error code 2000-0415 when running the onboard diagnostics. The keyboard backlight does not come on. The keyboard does not work and the touchpad also does not work. Laptop does work with external keyboard and mouse. I have checked the ribbon cables and reseated them several times. I have also removed the CMOS battery and placed it back after 5 minutes to clear the CMOS. Could this be a problem with the keyboard or the motherboard? How do I isolate and test further? Thanks.
juliocomj
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March 9th, 2024 15:09
Press key "FN" + "s" + "v" with the Laptop started and press the power button. The screen go down and black (system down) after press the power button and keyboard and mouse and does working.
juliocomj
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March 9th, 2024 15:20
Or, Shutdown the laptop, press key "FN" + "s" + "v" and press the power button, keyboard and mouse does working.
(edited)
user_61d62f
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October 8th, 2025 19:29
@juliocomj the problem is gone, thank you