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4 Posts
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475
May 7th, 2023 16:00
Dell Inspiron 5502 error code
Inspiron 5502/5509
I've had this device for just over 2 years now. I'm getting a weird error code of which I can not find the code in the service manual. 1 amber followed by 4 white. That is after a CMOS reset after a day of this device refusing to show any sign of life. The touch display is no longer working, but the display does work. When in the bios running a full system test it said 'Cables: Failed'. However upon looking inside the system for a second time, I do not immediately see any cables that may be damaged or unplugged. Attached is a photo of the error code I received after the bios system check.
Background info on this system:
I paid $750 for this computer in late April of 2021. I had a issue in February of 2022 that required me to send this device in for repairs. Last April I decided to extend my warranty with dell due to a fear that this system would have issues again. I decided against it this year do to a tighter budget and a thought that these issues where gone permantly. It appears I may have made the wrong call.
Ryanver07
4 Posts
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May 7th, 2023 16:00
For now, yes it does boot. Yes., It does hold a charge.
ejn63
10 Elder
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30.8K Posts
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May 7th, 2023 18:00
The 1,4 error is a faulty battery.
The other issue is likely a damaged or loose display cable. Service manual here:
https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-5502-laptop/docs
Unplug and reconnect the display cable(s). Before doing so, disconnect the battery from the system board and hold the power button for 30 seconds.
Ryanver07
4 Posts
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May 7th, 2023 18:00
Would it be a CMOS battery error or a normal battery error?
As for the other thing, I did try that. That did not fix my touch display.
JOcean
9 Legend
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12.6K Posts
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May 7th, 2023 20:00
A CMOS battery error would be 3 Amber and 1 White. @ejn63 is referring to the laptop main battery. And assuming your system is around 1 1/2 to 2 years old that would be just about the time for the battery to be replaced.
AdrianG001
4 Operator
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4K Posts
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May 10th, 2023 02:00
Are your laptop battery and AC adapter original dell parts or did your replace them ?
Ryanver07
4 Posts
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May 10th, 2023 04:00
Original Dell Parts. I haven't replaced anything in it. I left that work to dell.