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February 6th, 2018 09:00

FPS keeps fluctuating DELL 7577

Hello Everyone,

I own a Dell Inspiron 7577 laptop which is a month old. I have been playing games at a good 70-90FPS with the 1060 Max Q. Games like PUBG/CS GO/Dota 2.

Recently I had purchased a Benq Zowie XL2411 monitor and cabled it to the laptop, also an external keyboard and a mouse is connected.

For the past 4-5 days, I have been facing consistent FPS drop when the laptop is in plugged in mode. FPS drops from 90 to 14 and then goes back. I could see a lot of stutter. So I went on clearing all the possibility like Driver update, Resetting the laptop, removing the monitor, making sure the power plan is in high performance, heat issue, but all failed to rectify the FPS throttling. Also the laptop couldnt run the video card stress test 2 out of 3 times.

So I took my laptop to the Authorised Service center, and they had no clue what an FPS or a DPI meant. They told me the hardware is working fine and the only thing that they can help is in flashing the drives and reinstalling the OS. When I went to the service center and started testing for like 30-40 mins everything went fine FPS was stable at 60 with drops till 35-40 but was tolerable.

So I took my laptop back home and plugged it and in 30-40mins boom again FPS keeps dropping and rising 90 to 14 to 90. Got really fed up and thought the problem was with the Power supply, so got a UPS and tested. It worked fine for an hour and again BAM drop 90-14-90.

This is getting annoying and I need you guys to help me on this. I am in the verge of going to the DELL  Showroom and returning the laptop.

Stutter Video:
https://youtu.be/2qByLJzFDxo

Awaiting messages.

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February 6th, 2018 09:00

You are encountering thermal throttling.  Basically, the CPU and/or GPU temperatures are rising to a point that the system considers dangerous, so it significantly cuts back their clock speeds (which kills your frame rate) until things cool back down.  Then it allows them to run at full speed again, until the temperature gets too high, etc etc.  If you haven't already, make sure the vents are and heat sinks are free of any dust that might obstruct airflow.  There are also some systems where this is simply a byproduct of their design.  My XPS 15 does this when the CPU and GPU are under heavy load simultaneously, such as when gaming, and Dell's position was basically that it's not a gaming laptop.  However, that shoudn't be happening on the Inspiron 7577 since that system IS marketed as a gaming laptop.

February 6th, 2018 10:00

Can you help me with any software that can do that? It will be very helpful.

 

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February 6th, 2018 10:00

I'm not sure what you're looking at to conclude that GPU temps are fine, but when I encountered this issue on my XPS 15, I found an application that checked the speed and temperature of my CPU and GPU every 30 seconds and logged the output to a text or CSV file.  I started that application and then played a game for a while, watching my FPS drop and then recover, then drop again.  After about an hour, I stopped the game and looked at the results.  It clearly showed that when the CPU and GPU reached a specific temperature, the clock speed on both was cut back significantly and held at that lower speed until the temperature dropped to another specific level.  Of course Dell still gave me the "The system is working as designed" answer, even though they significantly improved the cooling on the next generation model....

But based on the behavior you're describing, I really don't think this is a BIOS or driver issue.

February 6th, 2018 10:00

Thanks for the post. 

But my GPU temp are very normal and this happens right from the first game.

Also dust accumulation to a 1 month well protected laptop is alarming.

I really hope this is not the issue. I recently updated my BIOS to 1.3.2 which is now not even there is the DELL Driver list.

I really wish this can be solved. The service center guys have already let me down, saying its working fine.

 

February 6th, 2018 20:00

Hello Again,

Monitored my GPU temperature using Hardware Monitor and the temperature was static in 84deg c.

And I kept getting stutters. 

Any idea?

 

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February 7th, 2018 07:00

Hmm, ok.  I definitely wasn't expecting that result.  In that case I would probably perform an OS reinstallation.  It sounds like that service center recommended that, but it's not clear whether you actually did that.  If you didn't, fyi you can always capture an image backup of your current setup using an application like Macrium Reflect Free so that if the clean install doesn't fix anything, you can always quickly restore back to what you have now rather than having to do the whole clean install routine for nothing.

February 7th, 2018 10:00

Thanks for your continuos support. Today I had again handed over the laptop to the service guys and asked them to flash and reinstall the OS. Got it back and the same problem persist.
I wondered if it was due to the external monitor and disconnected. Again the same problem.
I am finding it really hard and the service people won’t replace the parts without faulty hardware.
Please help.

February 8th, 2018 00:00

Hello Again,

Been trying to find a solution but being helpless at the moment.

Have been calling the Tech support team and things are done over and over again, with no progress. This is a 1 month old laptop and I have been facing these stutters for the last 10 days.

The Authorised service center has no clue whatsoever and did a complete flash and reinstalled all the drivers.

Request someone from Dell to see this issue. Cannot keep struggling forever with a faulty laptop with absolutely no support. Spent some hard earned money into this.

Request a solution.

1 Message

February 17th, 2018 09:00

I am have the EXACT same issue with my dell 7577.

New computer, worked great for a month or so, then  I see these FPS drops and stutters every minute or two minutes across all games that i play.

I have tried all the fixes too:

rolled back drivers

rolled back fall creaters update

reformatted hard drive

reinstalled windows

updated drivers

updated software

 

This certainly appears to be a hardware issue.  Dell hasnt been able to fix it with their premium support too.

March 14th, 2018 09:00

Same problem here, i dont know why the problem comes up after some time using ghe machine but i found out throtteling occures when the cpu reaches 100 degree celcius. I just undervolted my cpu by -100mV via Intel`s Extreme Tuning Utility and this seems to work well for me, bringing the temeratures down by more than 10 degree and preventing it from throtteling. How ever, this should not happen at a dell gaming notebook imho. 

This should work for you, too. A few guys on youtube also switched their thermal paste, but thats a risk i won`t take. 

1 Message

April 1st, 2018 17:00

I've also tried the undervolting you just mentioned. as well as disabling Turbo Boost(TB) through Throttlestop. But I'm still experiencing FPS drops, from 100 fps to 10 fps. There was a Power Limit Throttling so I disabled TB Short Power max and increased Turbo Boost Power Max by 2 Watts. But the problem persists for some reason even after all those. The odd part is there's no throttling detected in Intel XTU. Hope this problem gets fixed soon, or if you guys find a fix to it, I'll really appreciate it if you can share it here. Its so frustrating to play when your game always lags all of a sudden.

April 6th, 2018 04:00

My posting was a bit early, the problem remained for me as well. I have contacted the dell support, it's a known issue there, problem should be an incorrectly applied thermal paste. I'll send in my unit and report afterwards.

2 Posts

April 6th, 2018 06:00

Have the same issue, noticed while playing Dota 2 , after almost 20 mins of playing my fps drops from 100s to <20s. 

2 Posts

April 20th, 2018 03:00

updates?

April 22nd, 2018 23:00

I am from India , i have also the Dell 7577 i7 7700HQ , GTX 1060 Max Q-Design 6GB  graphics , i play far cry 5 , CSGO and i have the same issues. play with laptop while in AC room ,it fixes ur lag a bit. the cooling fan r not good of this laptop.

 

when i play games in AC room , the game doesnt not lag in a long interval , i found this 2 weeks ago.

 

anyways i am also trying to find solution will tell if i find one.

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