Start a Conversation

Unsolved

A

1 Rookie

 • 

4 Posts

29

May 21st, 2024 15:15

G15 5515, processor is limited in power supply and does not produce all the power

the processor does not reach its base consumption stage of 45 w and above CPU 5 5800H , cinebench does not score for its model, giving 8800 instead of 12000

6 Professor

 • 

6.1K Posts

May 21st, 2024 17:46

Hi @Alcyona please share Alienware Laptop Model, its Revision number and its OS(C:) SSD storage capacity to enable community user interaction. FPS (frames per second) will be low if the OS(C:) drive capacity is too small to host GPU graphic intensive applications, games, etc. that requires large empty space to create, use and delete temporary files. Please click on Product Support. Do not share your private information (System Service Tag, Express Service Code, etc.) in this public forum.  Thank you. 

1 Rookie

 • 

4 Posts

22-05-2024 20:15 PM

@crimsom​ so there is free memory, the problem is in the processor itself, it does not booster reaching only 30-35 w not rising further, checked in games and programs even on the basic does not reach 3.2

Community Manager

 • 

54.5K Posts

23-05-2024 12:50 PM

@Alcyona​ You need to tell our users which specific Alienware Laptop you have there.


Dell customer care/service. If already out of warranty, click hereFind your Service Tag
DELL-Chris M
#IWork4Dell

1 Rookie

 • 

84 Posts

23-05-2024 22:55 PM

@DELL-Chris M​ If he has the 5800h and it's an Alienware then it will have to be the M15R5, as I believe that was the only model that had that gen of AMD CPU's. 

1 Rookie

 • 

4 Posts

May 24th, 2024 12:38

@DELL-Chris M​ dell G15 5515 Ryzen Edition , still i had  this problem the processor does not reach the stated power of PL1 of 45 watts , let alone PL2 of 54-65 watts 

6 Professor

 • 

6.1K Posts

May 25th, 2024 12:55

Hi @Alcyona​ thank you for some additional information.

Please share the storage capacity of the SSD OS (C:) boot drive (not free RAM memory). 

1 Rookie

 • 

4 Posts

May 27th, 2024 16:18

@crimsom​  why, the problem is not in the disk memory but in the fact that the processor does not work at its stated capacity, what this memory will give the drivers need to show or what ?

No Events found!

Top