Unsolved
This post is more than 5 years old
4 Posts
0
1424
September 21st, 2019 21:00
Hard Drive SMART failure
Okay so this morning I realized my computer was running rather slow, so I decided to run an ePSA test to narrow down the issue and when it went to scan the drive this message appeared
Error Code 2000-0151
Validation 117566
Msg Hard Drive 0 - S/N [REDACTED], incorrect status = 3E
SMART Predictive Failure
Thank god I have a backup
No Events found!
LSUFAN51
6 Operator
•
6.5K Posts
•
26.7K Points
0
September 22nd, 2019 07:00
Just in case you need information about removing hard drive:
Dell Inspiron 15 3521 Owner's Manual / Removing Hard drive / pages 23 -25
https://www.dell.com/support/home/us/en/19/product-support/product/inspiron-15-3521/docs
Dell Inspiron 15 (3521 / 5521) Hard Drive & Caddy Replacement Video Tutorial
https://youtu.be/3q35j684CQc
LSUFAN51
6 Operator
•
6.5K Posts
•
26.7K Points
0
September 22nd, 2019 07:00
If updating or reseating the drive doesn't fix error code, check your warranty status by entering service tag number (or use Detect PC) onto the link below.
Warranty & Contracts
https://www.dell.com/support/home/us/en/04?app=warranty
If there's still warranty on the system, contact Dell Technical Support and ask for a free hard drive replacement in the link below.
Contact Information Dell
https://www.dell.com/support/contents/us/en/04/category/Contact-Information
LSUFAN51
6 Operator
•
6.5K Posts
•
26.7K Points
0
September 22nd, 2019 07:00
Since computer is still running windows, update the hard drive ( or solid state drive) in device manager to see if it will make any difference. You could do this by typing Device Manager onto search box, expand Disk Drives, select Update Driver. Please click on the link below for additional information.
Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes)
https://www.dell.com/support/article/us/en/04/sln115162/resolve-hardware-issues-with-built-in-and-online-diagnostics-epsa-or-psa-error-codes?lang=en