Inspiron 13 7375 2-in-1 Freezing issue

Final update:

Using the 'Microsoft Graphics Driver' works just fine, no freeze or reboot issues.

So, this is a 'fix' as long as you do not intend this laptop to be a gaming or coin-mining (i.e. high-end graphics) type of laptop (and who would on a 13" monitor?).  This fix works just fine for all the installed software plus the Office 2019 suite I installed, plus Zoom, Chrome, etc.

Steps to perform this 'fix' yourself:
1) Make sure that you reboot into each user (especially Administrator) and perform:
right-click on Display Settings > Advanced display settings > Display adapter properties for display 1 > (Adapter tab) Properties > (Driver tab) Uninstall the Device from the system (Advanced) > (check box to delete driver) Uninstall and then reboot and check that when you do:
right-click on Display Settings > Advanced display settings > Display adapter properties for display 1
that it does not say that Display 1 is AMD Radeon (i.e. make sure it is generic Microsoft driver)
2) Then to prevent Microsoft Update(s) from re-installing the AMD Graphics Driver:
Control Panel > System & Security > System > Advanced System Settings > Hardware > Device Installation Settings then choose No
This will prevent all device (i.e. hardware) driver updates, but as long as everything is working fine in your system these updates should not be required.
This laptop is NOT compatible with Windows 11 so with it staying on Windows 10 there should not be major changes down the line requiring driver updates.
But if, after Windows updates, something becomes unstable, go to the Dell web site and see if there have been any updates to any of the other drivers (besides the graphics driver) and download/install those.

Hope this is of help to those with this issue!

P.S.
@atodomadre - I see your point(s) of view and respect your opinion (we are all entitled to our own!), my take on this issue is, from what I can see looking through the posts on this site, that while the problem is both Dell's and AMD's the brunt of the 'blame' falls on Dell's shoulders. I say this because from what I read it appears that Dell service have kept the majority of these customers in a cycle of S/W 'fixes' and 'trials' that did not end up solving the issue and only delayed until the laptop(s) where outside the return/warranty window(s). I see very, very few instances where the laptop was sent to Dell and the AMD Ryzen 5 2500U CPU/APU was replaced (or the motherboard replaced) so that the CPU/APU could be sent to AMD for RMA (Returned Material Analysis). How can AMD fix an issue without knowledge of the issue and/or the defective part to analyze/RMA the issue?

Waltf_Austin,

It's been awhile since I checked in to see how people were doing with the Dell 7375 2 in 1 freezing issue. I actually hadn't used the computer for awhile. I only use it occasionally when I travel. However, a month or so ago, while on a trip to look at properties, the computer kept freezing up on me while trying to do some business with it. Needless to say I wanted to throw it out the window, and would have if I didn't have any sensitive information on it. 

Once I got back, I removed the AMD driver as you suggested, and had the system delete the file. I even changed all the power options to never. Which some others have suggested. However, for some reason the system keeps installing the AMD graphics driver even though I told the system to delete it. In fact, windows come up with a pop up notice that the system needs to reboot so it can install the graphics driver. I guess big brother is at work and knows what's best for us. 

I'm running a few burn in programs to see if I can lock the system up. But it seems to have a "Gremlin Switch" I'm not aware of. It only shuts down when I absolutely need it and at the most inconvenient time. So much for reliability. 

Thanks for the tips... 

I thought I would make this contribution.

I ended up buying a Dell inspiron 13 7375 ryzen 7 2700u from ebay.  It had a “Make an Offer” option, so I put in a $200 offer and it was accepted. I wasn’t able to turn it on for 3 weeks after it arrived. When I did within 10 minutes it went black and rebooted and then 2 minutes later froze. And it kept freezing. The return date had passed so I was not able to return it. Now I knew why I got a great deal!!

After lots of hours of reading and testing I found what fixed the problem.  I needed to disable C-State.  How do you do this…..

Power on pressing F12 repeatedly (A boot menu with other options should appear)

Enter: Device Configurations

Enter: AMD CBS

Enter: Zen Common Option

Change “Global C-State Control”  to disable

F10 to save, press Esc until out

Some extra info if it will help you. I have a fresh installed Windows 10 22H2, installed all windows updates including optional, installed the Dell Assistant app and installed all updates and driver. Lastly installed the AMD Adrenaline and updated all drivers.

I noticed that the freezing did not happen when I was heavily using the laptop, only when lightly using or when it was at idle.

If I disabled the AMD Graphics under Display Adapter in Device Manager this disables the AMD graphics and reverts the laptop to use the Generic Microsoft Display Driver.  As was explained in above comments this eliminates the freezing, but you’re left with the Generic Microsoft Display Driver. 

C-state controls the power (or something like that) including when the computer is at idle or lightly being used. In effect the C-state control can reduce power when the computer is not being fully used (idle) to save battery or power.  

C-state controls power at idle….. freezing was happening at idle???????

Final comment: If disabling the C-State does not work for you and you are forced to us the Generic Microsoft Display Driver. Starting the laptop with the Generic driver limits setting and options. So  I learned if you start the laptop with AMD graphics enabled and then before the freeze disable the AMD graphics under Display Adapter in Device Manager all the setting (brightness, etc) are preserved and dual monitor works. You might also be able to start the laptop with the Generic driver then do an enable…. disable and the have the same benefits.   

Hope this helps.