Inspiron 15 3520 Broken Hinge

Question

As reported by many other users in this community forum and on other internet forums, the hinge of my 4-month-old laptop also broke all of a sudden while opening the screen. There was no physical damage or drop but it seems like a poor-quality design certainly not expected from a company like Dell. I am going to contact support to request under warranty service as this is absolutely a manufacturer defect since it broke under normal use without any physical misuse. Very disappointed!

KaleemShahzad001 · Answer

Just had a chat with Dell Support. Provided the 360 degree pictures and confirmed no physical misuse or damage. I was told to wait for 48 hours to get progress status on this service request. Not sure what it means or why 48 hours since this seems a design or poor quality issue in Dell laptops as reported by many other users as well. Anyway, will wait and update other community members here once a response is provided.

I-Mac · Answer

The frame around the screen started to open up a little about 7-10 days ago and today I can't close the screen because the right hand hinge is coming apart and the plastics at the side of the top case are opening.
The only damage I can ever recall is when the corner of the fold-under rear foot caught on my trousers once when using the laptop on my lap.
I am out of warranty but not inclined to put more money into another Dell with such weak design/manufacture.

emarval · Answer

My laptop (same type)is from January of 2024 and starting doing this yesterday, did you ever get the issue fixed? It's super annoying and i'm really afraid i'm going to destroy its casing if i keep trying to use it.