Inspiron 7620 and Pen PN5122W stop working

There is no fix. I believe that Dell is aware but is not willing to put in the resources to fix the problem.  

Same problem with my 9430.  I received a replacement pen from Dell and like another poster said, when one stops working they both do.  Clearly a laptop issue.

@kvetner​ do you know which drivers you specifically downloaded because I downloaded all of the recommended drivers but mine still doesn't work?

Just wanted to "give back" and chip in here, as a dev. I don't work for Dell, but it seems there is a solution.

Skip to >>> for a possible solution.

I have 4 7620s (testing them out for employees and myself). What I love about this model is the expandable memory, which we will probably never see again, and the simple, obvious design. It's appreciated. It's too bad the pen display is broken out of the box.

They all have this breaking issue. Literally any windows driver could be the culprit. It's a shame the logs are so unhelpful. Anything that touches usb power or (more likely) the touch display itself could cause intermittent connection. It is 99% a driver issue, but one limited to this particular display or HP, Surface, Lenovo users would be having this issue as well.

Also, Dell seems to be aware of this issue, if on a subconscious level where practically any machine may suffer from it:

https://www.dell.com/support/kbdoc/en-il/000208665/dell-active-pen-pn5122w-and-dell-premier-rechargeable-active-pen-pn7522w-intermittently-disconnect

It's extremely unlikely that a hardware issue is causing a 3rd party standard (I am using an HP Pen) to disconnect. Possible.. but vanishingly unlikely as a 3rd party standard like that is going to be dead simple to test. Driver updates, however are very difficult to predict on various machines.

Good news.. it seems that Intel driver updates do fix the issue, and it is not a hardware issue. The trick is you have to let the updates sit long enough (24 hours) to detect even *newer *updates. Probably this is not part of the package available for download.

So..

>>>

- Download the Intel GPU driver updates directly from the site (universal package. no version needed)

- Install it. Restart. Wait for it to detect additional updates.

- Install round 2.

- This includes 'ARC' UI, bluetooth (also could be responsible), and a sound driver update
- Restart

One of these (who knows which) seems to resolve the issue for me (it has been 2 days of solid pen use).

Really the issue here is that Dell SupportAssist has not updated it's driver check. Most likely the issue originated with Intel, but after all these complaints Dell should have caught on and added it to a SupportAssist check. It's the first thing I run when I move to a new bare metal device. So, it is definitely not fixed. I think everyone in this thread would like an apology.

If you are still having this issue, I believe Lenovo has some excellent 2-in-1 options that are worth the soldered RAM. I'm sure they have their own issues. We don't care who broke it, but it is the OEM's responsibility to catch this stuff so their machines work.

Hopefully these Intel updates work for anyone who finds this. I am thrilled I don't have to buy a new machine, but if the issue returns I will be changing brands and not looking back. No excuses at this pont. Do better please (: