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karimsalam
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August 21st, 2025 17:59
Low GPU & CPU Utilization and Fps Drops
Hi, I'm so frustrated, i have a dell g15 5511 with nvidia rtx3060, cpu core i7 11800-H and 16gb ram my PC should run the game with highquality and full 120 fps, instead while playing the game (dota2 or League of Legends) the fps is dropping to 50-80 and i did everything that could be done:
-all the nvidia settings are correct -nvidia driver up to date
-disabled all background interfering services
-used throttlestop and parkcontrol
-hybrid graphics Optimus is disabled so im only using the Nvidia
-Ultimate performance power plan selected
-games are set to high priority and high performance gpu
What i realized is while in game the cpu utilization is 20% and gpu utilization is 6-9% only, and the temperatures are beyond normal both go up to max 55-60 celsius, im suffering with finding a solution to no use. I'll add the pc information and if anything is needed please tell me what should i do.
System Information
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Time of this report: 8/21/2025, 18:25:21
Machine name: DESKTOP-ALJ4NH1
Machine Id: {D24A4DA9-8936-4C58-848F-766917DD7344}
Operating System: Windows 11 Pro 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell G15 5511
BIOS: 1.38.0 (type: UEFI)
Processor: 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz (16 CPUs), ~2.3GHz
Memory: 16384MB RAM
Available OS Memory: 16178MB RAM
Page File: 10295MB used, 37882MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.7.3
Auto Super Res Version: Unknown
System Mux Support: Mux Support Inactive - Ok
Mux Target GPU: dGPU
Mux Incompatible List:
DxDiag Version: 10.00.26100.4202 64bit Unicode
Display Devices
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Card name: NVIDIA GeForce RTX 3060 Laptop GPU
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 3060 Laptop GPU
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_2560&SUBSYS_0A701028&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 14085 MB
Dedicated Memory: 5996 MB
Shared Memory: 8089 MB
Current Mode: 1920 x 1080 (32 bit) (120Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.589844,0.361328), Green(0.358398,0.571289), Blue(0.163086,0.125000), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: BOE0A8A
Native Mode: 1920 x 1080(p) (120.002Hz)
Output Type: Displayport Embedded
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Using DDisplay: Yes
karimsalam
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Posted August 21st, 2025 21:21
@ejn63
Hello
Thanks for your response, i did not replace the thermal pads, the thing is the laptop is not over heating, in contrast its staying in low temp 50-60 C, and the problem is in the GPU utilization its not being utilized in games, just 7-9% max of its capability so i dont think its a thermal issue
And these games should normally work on this PC its a good gaming pc for League of legends and dota 2 which aren't so demanding, so after consultation i saw that they should easily work on 120 fps and not drop the issue is in the cpu and gpu usage which is not normalFlorian555
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Posted August 25th, 2025 08:34
Are you playing on the Notebooks internal screen or on an external one?
Did you change all the listed settings as you were facing these problems?
Was it the same issue when you got the system out of box from Dell?Does it happen in both battery mode and ac-mode?
Is the AC-Adapter properly recognized in the systems BIOS with the correct wattage?
Try reverting the BIOS and Windows OS to out of box state with Dell OS Recovery (when available). Update drivers and check the condition (without changing anything else).
(edited)
karimsalam
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Posted August 25th, 2025 10:50
Hello,
- Yes i'm using the notebook internal screen
- All settings are perfectly set, nvidia, dell power manager and bios settings
- To be accurate the issue wasn't when i initially got the system out of the box, but i don't know exactly when it started
- It happens in both battery and AC-Mode, i tested both in the dell pre-boot testing, they are working normally, but the battery life depreciated
- I tried updating and resetting the BIOS before
My issue is that these games (League of Legends, Dota 2) should be easily run on my pc, and the thing is when i'm playing and monitoring the performance the fps is heavily dropping, and on the other side the CPU and GPU utilization is not even medium and temperatures are 50-60C normal, the BIG question is why aren't they fully utilized ? Why is the CPU maximum 20% utilization, and GPU maximum 10% utilization ??
karimsalam
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Posted August 27th, 2025 17:41
Quick update:
I had my laptop internally cleaned and re-added thermal paste and there is no issue anymore with internal heating or something, but still utilization is low and fps is low im not understanding what to do i need support in this the laptop should work better !Florian555
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Posted October 28th, 2025 15:33
Sorry for the late reply.
1. Again, make sure that the AC-Adapter is recognized with the correct wattage output. This should be visible in the BIOS. Are you using the AC-Adapter, or a 3rd party product? Was the original Dell power adapter specified as 240W or 180W?
2. I'd suggest to backup your data, perform a clean installation of your Windows operating system using a USB drive with Microsofts Media creation tool. Install latest drivers using Dell Update software and test again. Avoid any unnecessary software at this point and only install the Games you struggle with and check if they are running better now.
3. I remember that some Alienware Notebooks had limited performance when the Battery was low, as the system under load used AC power whilst draining the battery. If your battery life is depreciated it could negatively impact your computers performance.
ejn63
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Posted August 21st, 2025 21:15
The system is a few years old - has it had a thorough internal cleaning and replacement of the thermal pads? If not, that's a good idea.
A balanced power plan is a better idea than a high performance one - this is a budget gaming system, not a high performance one.