My alienware command center doesn't launch (part 2)

Question

So, you guys may remember my old post :https://www.dell.com/community/Inspiron/My-alienware-command-center-does-not-launch/m-p/8311054My awcc keep crashing (you can watch the video that is attached in that post)It still doesn't work.But today i did some investigations and i think we had some clue. I checked the Event Viewer and I found some logs :the infomation looks like this : Fault bucket 1420945016558269402, type 5Event Name: MoAppCrashResponse: Not availableCab Id: 0Problem signature:P1: DellInc.AlienwareCommandCenter_5.5.23.0_x64__htrsf667h5kn2P2: praid:AppP3: 5.5.23.0P4: 63613905P5: combase.dllP6: 10.0.19041.2311P7: f4ecbc84P8: 80040154P9: 000000000001ccfaP10:Attached files:\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCC82.tmp.mdmp\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD3F.tmp.WERInternalMetadata.xml\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD4F.tmp.xml\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD6D.tmp.csv\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERCD8E.tmp.txtThese files may be available here:\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DellInc.Alienwar_7badb01b7e859c2c671518ad49587d3fc7126c_c30b14da_eb77543d-3182-43fb-8a8f-e754911d547eAnalysis symbol: Rechecking for solution: 0Report Id: 1c1cdd10-f394-4346-803b-eaf06094be23Report Status: 268435456Hashed bucket: 1020767b97cc3033c3b835f6cd5133daCab Guid: 0  The error looks like this : Faulting application name: AWCC.exe, version: 5.5.23.0, time stamp: 0x63613905Faulting module name: KERNELBASE.dll, version: 10.0.19041.2364, time stamp: 0x5b7d4d22Exception code: 0xc000027bFault offset: 0x000000000010fe32Faulting process id: 0x1ea0Faulting application start time: 0x01d90fc5b0283d19Faulting application path: C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.5.23.0_x64__htrsf667h5kn2\AWCC.exeFaulting module path: C:\Windows\System32\KERNELBASE.dllReport Id: cac2eef0-f11a-4c83-84f7-89e933344a96Faulting package full name: DellInc.AlienwareCommandCenter_5.5.23.0_x64__htrsf667h5kn2Faulting package-relative application ID: App  I tried to search something on google but seem like nothing helps me (or i didn't do it correctly).Does anyone know a fix for this? Thanks!

AdrianG001 · Answer

Reinstall Alienware Command Center. You may come across the issue of Alienware Command Center not working if it is corrupt. So, in this situation, you need to uninstall Alienware Command Center and reinstall it.

UnluckyZeus · Answer

as i said in my previous post, i have tried reinstall AWCC many times, but it still doesn't work

matti0202 · Answer

I have the same problem, tried reinstall AWCC, updated system and BIOS, all of them didn't work, i'm using windows 11 pro now. I don't know if AWCC support windows 11 pro.

UnluckyZeus · Answer

ya, at least we are not the only person who has this problem.

It is really sad when i tried to search a lot on google, but every pages say things like 'reinstall AWCC', or 'install the latest version', etc. They are not helpful in this case

Inspiron

Was this post helpful?