I purchase my Laptop in Nov 2019 - Inspiron 7373

Within first Six Month I started facing issue with my Wifi connectivity.

1 interaction

20 min Interaction, Driver Issue- driver installed online, Not Resolved

2 Interaction

IVR System does not have details of my laptop.

After spending 40 min, Technical representative suggested to update BiOS And Driver again installed by them, Not resolved

3 Interaction

IVR System still not updated, after spending 5 min connected to technical representative. After 30 Min of checking, BIOS,windows Update, Driver etc are installed but still not showing hardware in Device manager. After Spending 1 hour was told, Replacement for WIFI Card required.

4 Interaction

Replacement done but Issue Not resolved.

EMC team has taken Remote control to do the same thing which we have done 4 times before, I know this will not solve my issue, but they did not listen and followed the protocol. After spending 70 mins with dell representative. Not resolved

5 Interaction

IVR system still not updated, I escalated the issue, Mr. Vishal Dahiya has attended, and informed me “Sir, Electronic hai to Issue to ayega” (This electronic device so issue will come) ..Is this what we are expecting from Dell. he suggested to re-install the Windows

6 Interaction.

IVR System not Updated. Dell team has re-install the windows, and no WIFI. There are saying need to change motherboard and WIFI Card  for your Laptop.

 

Now guys please suggest, is this quality of technical support expected from dell with No resolution.

After multiple attempts and spending hours on the product, was denied replacement or Extension of warranty from Dell.