4 Operator

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6.2K Posts

August 18th, 2021 17:00

Welcome to the Dell Community   @CarthusK 

Hold down the "D" key, push the power button, release the power button, wait 2-3 seconds and release the "D" key

The laptop should go through an LCD test of solid White, Red, Green, Blue and Black 2 or 3 times.

After completion it should try to automatically boot 2 or 3 times.

Post your results.

Best regards,

U2

1 Rookie

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4 Posts

August 18th, 2021 18:00

No results, the screen was just total black, I tried connecting to another monitor but still nothing. However, I remember now that a connector labeled as KB was broken, one of those "black strings" you connect. Since i think KB means "keyboard", I connected the laptop to an external keyboard, but still nothing

4 Operator

 • 

6.2K Posts

August 18th, 2021 18:00

@CarthusK 

To better assist you, the members and I would need the exact model number of your laptop???

Best regards,

U2

PLEASE DO NOT POST ANY SERVICE TAGS!!!

1 Rookie

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4 Posts

August 18th, 2021 19:00

I found a code called registration model that is , dont know if thats it...

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